Phil here with a quick update about WMV files with no audio. I’m happy to report that we’ve found a solution to this issue, and all known files affected by this are currently being re-encoded. We traced this problem down to a new codec pack that we’ve installed on our encoding hosts, which started causing the issue with WMV. Fortunately, H.264 files are not affected. We expect the re-encode to be completed in the next couple of days. We apologize for the inconvenience and thank you for reporting these issues to Customer Support.