We are aware that many of you are having problems downloading custom clips from WMV files. Some of the common issues we’ve observed include:
1. Custom clips downloads end up downloading an entire movie
2. Windows Media Player gives an error when trying to stream a custom clip
3. Custom clip playback issues
We’ve been working tirelessly to resolve this issue for the last week, and I’m happy to report that we’ve found a solution! We’ll be pushing out this fix and re-encoding the affected files. We expect all instances of this problem to be absolved by the end of this week. If any of you experience further issues downloading custom clips from WMV after the end of this week, please report your issues to Customer Support. In the meantime, you can continue downloading custom clips using the new custom clip method and downloading your clips in H.264 format. When using the new custom clip mode, simply select either the “iPhone” or “H264″ file format. Again, I apologize for the recent issues with WMV files — we definitely hear your reports of such problems, and our main priority is to ensure that you have the best user experience on Videobox.