Archive for July, 2011

Account and Login

Unable to login – Maximum login attempts reached.

If you are receiving this message when attempting to login, then there have been several failed login attempts on your account within a short period of time. It’s not uncommon for hackers to use programs that automatically attempt logins with a list of common or randomly generated passwords and hope that one is successful to gain access to a paid account. To protect our customers and to thwart these hacking attempts, we have implemented a time-out period once a failed login threshold has been met.

If you continue to receive these timeout messages even after recent successful logins or password resets, please contact us at the following link and we’ll provide you with some additional solutions to secure your account.

Contact VideoBox Support

Forgot Password?

If your password is not working, please make sure you are entering the correct username and password. Username and passwords are case-sensitive. Please make sure that your Caps-Lock is not on.

If you continue to have difficulty logging on, please use our Password Reset form.

Change Password

To change your password, simply use our Change Password form located in your My Account page.

Change Email Address

To change your email, simply use our Change Email Address form located in your My Account page.

Members to be redirected to VB3 upon login

Hey guys,

On July 20, we will start redirecting members to VB3 when they log in.

You’ll still be able to use the current site for the next few months. To get back to the current site, just click the “back to old site” link in the header.

Please let us know if you’re experiencing problems with VB3, or if there are features from the current site that you’d like to see in VB3.

Thanks, and happy surfing 🙂

– Josh


I want to share some thoughts to address the negative sentiments expressed in the comments.

Man up and admit you and your team missed the mark

As much as I hate to admit it, there’s a lot of truth to this comment. But it’s not true that we “just don’t give a shit” about our users. To the contrary, I personally read every comment, and feedback is routinely circulated among the entire team. If I could rewind the clock by a year, I would have done things differently. To explain how we got here requires a little back story.

How to stand out in a sea of look-alike porn sites

The design motivation behind VB3 was to be different, to have a personality that distinguished VideoBox from all the other sites. So we created a distinct look. We started building social features, like the avatars. We added power user features, like chicklets and a preview player. We created funny parody videos with Ron Jeremy.

And then we launched, and some people really liked it. But a lot didn’t, and we realized for the most part our customers don’t want cool brand and personality. They want a simple easy-to-use site.

So then why not just throw it away?

The current VideoBox is built on an overly complex tech stack, and the code has grown over the years to be almost impossible to maintain.

VB3 was under development for about 8 months, and during this time we rewrote a lot of the code to be simpler and more flexible. We can work on it more easily, and VB3 can handle different types of content (like scenes from that aren’t part of DVDs).

So then what is your plan?

Over the last few months, we redesigned parts of VB3 so that it’s more familiar to users of the current site. You should be able to do just about everything on VB3 that you can do on the current site, along with some new stuff (like Flow Mode and Air Play and browsing thumbnails in a liquid layout that fills up your browser).

To the extent that there are missing features, bugs, or slow performance: we can fix that.

We will likely not change the overall look and big glossy buttons any time soon. Any comprehensive redesign will take 3-6 months.

Why not just put this money into better content?

Content is a whole other topic deserving a longer treatment, but we’re actually spending about 2x per title as we did a few years ago. With the proliferation of free porn, content producers have been going out of business. There’s less being made these days.

The reason why we’ve been building “premium content channels” is they let us access new sources of content that are unavailable unless we charge more and share the revenue. We want to lower the price for premium channels, but that’s an ongoing negotiation with the content owners.

Why are you launching it now?

There are two main motivators for launching VB3:

  • We spend a lot of time maintaining the VB2 code base. We want to get everyone on to VB3 so that we can press forward with new initiatives.
  • Our licensing deals with Kink and Reality Kings are in danger of being withdrawn if we don’t launch soon.

So to recap, we took a risk with VB3 and the results fell short of expectations. We’ve taken the last few months to make the VB3 member experience better, and we will continue to do so. For engineering and licensing reasons, we want to get everyone over to VB3 as soon as possible *and then* polish the user experience so that you’re happy with it.

Thanks for reading,

– Josh

Who is my biller?

Your biller is

How often are Movies added to the site?

5 new DVDs are added to the site each day! In addition to the 5 DVDs released each day, each Premium Channel updates with 3 new releases a week!

How can I upgrade to the Premium Channels?

Members can upgrade to our Premium Channels by clicking on the upgrade buttons located on Premium Content DVD pages or in their My Account page.

What is a Premium Channel?

Premium Channels are upgrades to your VideoBox membership. They allow you to get even more out of your subscription by adding hundreds of new DVDs from premium adult studios at a substantial discount over other sites.

How can I change my monthly subscription to a pre-paid plan?

Unfortunately members are not able to change the lengths of their current subscriptions at this time. If you wish to do so, you would need to unsubscribe and re-join for your desired subscription.

What forms of payment are accepted?

Currently we accept Credit Cards and major Gift Cards as payment.

PayPal and other billers are not acceptable forms of payment at this time, but we are working on adding new payment methods. See our join page for the latest payment info.

How do I clear my browsers cache?

To clear your cache in Firefox 3.x:

  1. Select Tools from the top menu.
  2. Select “Clear Recent History…”
  3. Select the “Cache” checkbox.
  4. Note: If you do not wish to delete Browsing & Download History, Cookies, etc., remove checks from those boxes in the list.
  5. Select the period of time for which you wish to delete cached information using the “Time range to clear:” dropdown menu. (If in doubt, select “Everything”).
  6. Click the “Clear Now” button.

To clear your cache in Internet Explorer 8:

  1. Select Tools from the top menu, then select “Delete Browsing History.”
  2. Check the box next to “Temporary Internet Files.”
  3. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  4. Click the “Delete” button.
  5. A box will most likely appear, with a loading bar showing the progress of the deletion. Wait until this box finishes and disappears, or wait several seconds if you do not see it.
  6. Close your browser and then re-open it.

To clear your cache in Safari:

  1. Click the Safari menu and select “Empty Cache.”
  2. Confirm the action by clicking “Empty” in the pop-up window.

To clear your cache in Chrome:

  1. Select the tools menu in the upper-right corner.
  2. Select “Clear Browsing Data…”
  3. Select the “Empty the cache” checkbox.
  4. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  5. Select the period of time for which you wish to delete cached information using the “Clear data from this period:” dropdown menu. (If in doubt, select “Everything”).
  6. Click the “Clear Browsing Data” button.

To clear your cache in Opera 9+:

  1. Select Tools from the top menu.
  2. Select “Detailed Options” in the box that appears.
  3. Select the “Delete entire cache” checkbox.
  4. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  5. Click the “Delete” button at the bottom.

How do I download?

To download, simply right-click on the resolution of the specific scene that you desire. You will be prompted with a menu. Select “Save target as” or “Save link as” and select a location on your computer that you wish to download the video to.

For Mac users, hold the “ctrl” button when you click on the desired resolution button.