Comments on: MP4 Clips Fixed

By: JohnFahey

JohnFahey — Sat, 29 Sep 2012 18:58:27 +0000

“Your satisfaction is our top priority. Please feel free to let us know how we can make your VideoBox experience better.”

Please respond to the service requests that I have been making. The H.264 and iPhone versions of the following are STILL corrupt.

Boobaholics_Anonymous_6_Scene_5_fh.mp4
Cougar_Sex_Scene_5_fh.mp4
Dirty_Little_Stories_2_Scene_3_fh.mp4
Peep_Show_4_Scene_2_fh.mp4
Peep_Show_4_Scene_3_fh.mp4
Peep_Show_4_Scene_6_fh.mp4
Shove_It_Up_My_Ass_2_Scene_2_fh.mp4
Young_Milf_Teachers_Scene_3_fh.mp4
Young_Milf_Teachers_Scene_4_fh.mp4

By: Ruizpipo666

Ruizpipo666 — Sat, 29 Sep 2012 05:53:33 +0000

I’m totally agree with you tallorder! My iMac works just fine playing back WMV clips I downloaded six months ago, but now this site has been rendered virtually useless with the stupid decision to abandon this format. I downloaded the VLC software, but it constantly crashes and only plays back about 25% of the MP4 clips I downloaded over the past two days since renewing my subscription. E-mails to “Support” have now gone unanswered for over 48 hours — what a damn shame!

By: tallorder

tallorder — Fri, 28 Sep 2012 18:29:27 +0000

An old and wise saying; “If it ain’t broke, don’t fix it.”

I’m not at all sure of what advantage was supposed to be gained by the recent decisions to (a) end the WMV option for custom clips and (b) display a “recommended” selection instead of the daily updated selection, but for this once-enthusiastic user they have forced the end to what I had looked forward to as an ongoing relationship. I’m sure plenty of your current and potential future customers aren’t all that willing to immediately dive into the future and purchase the upgrades such as a new operating system or a new bigger drive to handle the needed software only to find out that that isn’t all that great (referring to VLC here) when the “old way” worked just fine. I’m and old timer who’s seen more than one outfit go to hell because of the urge to “geek tweak” what should have been left alone.

By: giblerit

giblerit — Fri, 28 Sep 2012 06:27:03 +0000

Stop fiddling and fix the default view. Thank you.

By: thirdeye666

thirdeye666 — Tue, 25 Sep 2012 19:58:23 +0000

The clips are not entirely fixed. Found a few since yesterday, but most recent = Fuck My Teen Pussy, Scene 5 … go to the custom clips, and select the last 5 frames of the movie (the cumshot). Or ANYTHING including the LAST frame — the file that downloads is broken (i.e. i can’t skip ahead and it shows as the Full Length of the movie if seen in a folder 53:43:38)

Now using the same movie – select the last 5, except DON’T include the final frame. The file that downloads works and shows the proper length, but is missing the last 30 seconds or whatever of the clip.

wtf?

By: Biceps

Biceps — Tue, 25 Sep 2012 07:57:30 +0000

Hi Bob,

I still think your new site design stinks. I have been a member for years, so don’t need a daily reminder there is years of content on VB – that is why I am a member. However, the way you implemented the change is poor. WHY DO I HAVE TO CLICK THREE TIMES TO SEE A NEW RELEASE? I check your site daily to see new releases – it there’s nothing I like there, I’ll browse old content. You wanna put ‘recommendations’ up there, fine, but taking away the new releases is stupid. I see a lot of comments below from others who are confused by the change, and I find your explanation to be pretty inane and it doesn’t address why I need to click 3 times. Long time member… going once, going twice… your call, dude – but I don’t stick around where people don’t listen to their customers.

By: Ghost

Ghost — Tue, 25 Sep 2012 01:09:12 +0000

Bob, thanks for the suggestion, but I’ve tried that and got no response or fix or acknowledgment. I have even tried a polite comment the same day within the DVD upload comment box so that you have a chance to reupload affected scenes (I’m reasonable… I don’t expect your staff to reupload a DVD from 3 years ago), and the staff here erased my comment instead of fixing it. This points directly to you guys knowing about the issue, but either having no way of fixing it, or simply refusing to fix it. I’m not trying to sound rude or arrogant, it’s just I did try the nice way and it seems like you guys went out of your way to make me look stupid like I was in the wrong and not you.

By: Strangepork

Strangepork — Mon, 24 Sep 2012 20:28:21 +0000

Also, Bob, I have stated in the past that I personally care more about finding hidden gems in the archives than just checking out what was posted new today. If your goal is to “provide a more personalized, relevant selection of content” I think this is a valid topic for discussion. Personalized and relevant to me suggests that everybody gets to see what they want and hide what they don’t want, and that they should have some say in it. Three of the five recommended movies I see on the home page have category tags that I actively avoid.

By: Strangepork

Strangepork — Mon, 24 Sep 2012 19:37:13 +0000

All due respect Bob, but if removing the new updates from the home page was an intentional site wide change for everybody, support doesn’t need to collect any debugging info. No investigation needed. You changed something on purpose, and many people don’t like it.

By: Bob

Bob — Mon, 24 Sep 2012 18:37:14 +0000

Hey all, I know some of you have done this already, but for those who haven't, the best way for you to get issues resolved is to submit the feedback form at http://www.videobox.com/support/contact. I say this not as a misdirection, but because when you submit via that form, a bunch of debugging info gets attached to the email we receive, like the server you are connecting to, your account's username and email address, your browser, etc -- all of which narrows down the investigation for us greatly, therefore speeding up response times. We also have an awesome support staff ready to respond directly to those emails during normal business hours, whereas the blog is more a loosely-monitored, "when we have time" sort of thing. The blog is great for general feedback and info, but not so much for troubleshooting. So on any/all issues, you are way more likely to get a satisfactory response, and sooner, by submitting the form. I hope this helps!