Archive for March, 2013

Update For SOD Subscribers

UPDATE: we missed 2 release dates, but got caught up right away. We apologize again for any inconvenience and will work hard to ensure that this dos not repeat. Thank you for your understanding, and your membership.

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Dear SOD Subscribers,

Just wanted to let you all know that due to logistical challenges with getting content from Japan to the USA, we are projecting that we will miss a couple of DVD update dates in the next week or so. We are very sorry for the inconvenience; we know how important it is to all of our members that new content hits the site on time. This is doubly true in the case of a channel upgrade, which costs an extra fee above the base membership price. Please rest assured that we have done everything in our power to prevent this from happening, but were unable to overcome the various obstacles we faced. We are also taking steps now to prevent this from ever happening again.

As soon as we have the content on our premises and encoded, we will begin posting double updates on each release day until we have caught up to the number of DVDs expected. I will also provide an update to this post as soon as we have more details for you all.

If you have any questions or concerns, please contact customer support by clicking here to submit our web form.

More Soon,
Bob and The VB Content Team

Where are the WMV files?

We are no longer offering WMV as a file download format as of early 2015. As most of the world has moved on to the MP4 (also known as h.264) format for streaming video and downloads, and no affordable cloud-based encoding providers offer WMV as an option, we are following suit and limiting our download format to MP4.

Mac Users: the MP4 format should play for you without difficulty, both when streamed and downloaded. QuickTime Player is typically set as the default player for Mac, and the excellent VLC Media Player from VideoLAN can be used to play MP4 files on all operating systems.

Windows Users:Fortunately, Windows Media Player 12 can stream MP4s just as easily as it handles WMVs. Click here to download the latest Windows Media Player.

As mentioned above, VLC Media Player can be used to play MP4 files on all operating systems. Click here to download VLC Media Player.

Additionally, Windows users can set up Internet Explorer and other browsers to stream MP4s through VLC Media Player the same as they stream WMVs through Windows Media Player, using the instructions on this page.

Roku Questions

How do I install the VideoBox app on my Roku?

Step-by-step information on setting up the VB Roku app can be found at: http://www.videobox.com/roku/how

How do I start a Roku free trial?

Information on how to start your Roku free trial can be found at: http://www.videobox.com/vbtv-trial

How do I sync the roku app with my VB account?

If you are already a VideoBox member and have the VideoBox roku app installed, simply do the following:

  1. Open the VideoBox Roku app
  2. Select “I have an account” and you will be shown a screen with a sync code
  3. Go to your account page at www.videobox.com/billing/account and enter sync code in the field shown under “My Roku Settings”
  4. Your TV/Roku screen will update automatically when the sync is completed

 

How do I get access to all the content, not just what I see in the rows in my Roku page?

If you are looking for more content than what you see in the Roku app, fear not – there are several ways to access our huge library of movies and scenes!

For full members and users who are on a free-trial subscription, you can use the search feature in the Roku app to search for scene/movie titles. Simply go to the “Browse” section of the Roku app and scroll down. You will see the search button.

Users who have a full subscription are also able to stash any content they find on our site and then access those scenes and movies on their synced Roku app.

How do I hide the roku app? Install discreet app?

Using an access control pin will prevent unwanted visitors in your channel, but it won’t prevent people from seeing the channel on your Roku home screen. For that, you can install this alternative channel: https://my.roku.com/account/add?channel=vbdiscreet.

The channel itself is identical to our flagship videobox channel, but the logo and messaging that appear on the roku home screen are different, such that anyone seeing them won’t think they’re associated with an adult-oriented channel. You’ll never get busted again!

 

I signed up for a full membership before my trial expired. How can I sync my account?

If you signed up for a full membership before your free trial expired and need to sync your roku to the new account, simply email customer support at support@videobox.com

How do I set Parental Controls (password protection) on the Roku app?

Enable an access control pin. From your “My Account” page, once you’ve synced your Roku to your VB account, under the “Roku Settings” heading, you’ll see a entry field called “Access control pin (4-digit)”. Simply enter a 4-digit (numeric) pin there, and you’ll be required to enter that pin each time you enter the channel.

How do I add Premium Channel content to my Roku?

Members can add Premium Channel content to their Roku accounts at anytime in the “My Account” section of VideoBox.com

Simply login to VideoBox.com and click on the “My Account” link in the top right hand corner of the site. Once in your account page, you will see green buttons where you can upgrade to add premium content to your subscription.

How do I add an additional roku?

You’ve got more than one room in your house, right? Well, why not put a Roku in each of them, then you can enjoy hot VideoBox action wherever you are in your house!

Once you setup your first roku and install the VB app on a new roku, simply click “Link this Roku to my existing account” and you’re all set! Your additional Roku will work precisely like your primary Roku, with the same feeds, Stash and Parental Control. If you unlink your primary Roku from your VideoBox account, it will unlink all your Rokus.

Why do I get the message “You cannot view video on the web at this time” or “You cannot take this action”?

If you are seeing either of these messages on the full VideoBox.com website, then you are subscribed to our Streaming-only plan or Roku-only plan and are attempting to use a feature that is only available to full videobox members.

Streaming-only members are able to stream content but not download videos.

Roku-only members are able to watch content only on their roku boxes but are still free to search, browse, and manage their favorite DVD and scene stash folders on VideoBox.com.

Clips cannot be stashed or viewed by Roku-only members at this time.

If you are a Streaming-only or Roku-only member and wish to upgrade to a full subscription, please email us at support@videobox.com

Terms and Conditions for Free Roku Plan

Only one free Roku is permitted per order. Minimum order to qualify for the free Roku is $144 (USD), the price of the required 18-month membership to VideoBox.com. Unqualified claims or orders claiming more than one free Roku will be disregarded. The free Roku is not eligible for exchange or refund. The Free Roku product is the Roku Express, as depicted here: https://www.roku.com/products/roku-express. This offer categorically requires a minimum order value of $144 (USD) to qualify; if you later request a refund or plan change which results in your final order total falling below the required minimum value of $144 (USD), VideoBox reserves the right to request the return of the free Roku (if already sent to you) or to cancel the shipment of the free Roku to you (if it has not yet been received by you). The free-Roku bundle plan rebills every 18 months at the price of $144 USD, however only one free Roku is available per user account, accompanying only the initial 18-month order. Users whose accounts rebill or who sign up for the free-Roku bundle plan after their first 18-month period has elapsed are not eligible to receive another free Roku. The free Roku has no cash value and is not transferable or refundable.

A free Roku Express, and therefore the free Roku plan, is only available to citizens of the 50 United States, Armed Forces Americas, District of Columbia, Guam, and Puerto Rico. Offer is invalid in any other geographical area. Shipments can only be made to a verifiable physical address; no post office boxes, mail services, or any locations other than a residence or physical place of business are eligible. VideoBox and Meta Interfaces, LLC are not directly responsible for shipping and cannot be held liable in the event of shipping error by carriers responsible for fulfillment and delivery; any and all inquiries regarding lost, missing or stolen shipments must be made directly to the responsible carrier, whose name and information can be supplied to you by VideoBox support staff upon your request.

By taking advantage of this offer you accept and agree to the above terms and conditions. This offer began on October 15, 2012 at Midnight GMT. Orders placed before the start time are not eligible.

Instructions for adding a sender’s address to your email address book

AOL Webmail Users:

Open your email message.
Click on ‘More Details’ at the top of your email message.
Hover mouse over the From address.
Our email address is automatically placed in the email field in the “Add Contact” pop-up box.
Add additional contact information.
Click on ‘Add Contact’.
Our email address will be automatically entered into your AOL Address Book.
If you encounter any problems, contact AOL Support.

Yahoo Users:

Open your email message.
Click on ‘Add’ icon next to From address.
Our email address is automatically placed in the email field in the “Add Contact” pop-up box.
Add additional contact information.
Click on ‘Save’.
Our email address will be automatically entered into your Yahoo! Address Book.
If you encounter any problems, contact Yahoo Support.

Window Live Hotmail Users:

Open your email message.
Click on ‘Mark as safe’ at the top of the message.
Our email address will be automatically entered into your Safe senders list.
If you encounter any problems, contact Window Live Hotmail Support.

GMAIL / Google Mail Users:

Open your email message.
Click on down arrow next to ‘Reply’ on top right of the message.
From drop down menu click on ‘Add to Contact List’.
Our email address will be automatically entered into your contacts list.
If you encounter any problems, contact Google Support.

EarthLink Users:

Open your email message.
Click your mailbox’s “Message” menu and choose “Add Senders” to your Address Book.
Your email message will be automatically entered into your EarthLink Address Book.
If you encounter any problems, contact EarthLink Support.

Microsoft Outlook 2003/2007 Users:

Open your email message.
Click on ‘Actions’ from the menu bar.
Click on ‘Junk E-mail’ from drop down menu.
Click on ‘Add Sender to Safe Senders List’.
Our email address will be automatically entered into your Safe senders list.
Click on ‘Junk E-mail’ from drop down menu.
If you encounter any problems, contact Outlook Support.

AOL Users:

Open your email message.
Click on the “Add Address” icon.
Our email address is automatically placed in the name and email field in the “Add Contact” pop-up box. Verify the information is correct and then…
Click the Save button.
Your email message will be automatically entered into your AOL Address Book.
If you encounter any problems, contact AOL Support.

Please contact your email provider directly if not on the list above.