Why do I get the message “You cannot view video on the web at this time” or “You cannot take this action”?

If you are seeing either of these messages on the full VideoBox.com website, then you are subscribed to our Streaming-only plan or Roku-only plan and are attempting to use a feature that is only available to full videobox members.

Streaming-only members are able to stream content but not download videos.

Roku-only members are able to watch content only on their roku boxes but are still free to search, browse, and manage their favorite DVD and scene stash folders on VideoBox.com.

Clips cannot be stashed or viewed by Roku-only members at this time.

If you are a Streaming-only or Roku-only member and wish to upgrade to a full subscription, please email us at support@videobox.com

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