Happy Holidays to all from everyone here at VideoBox!
We just wanted to let you know what you can expect regarding customer support between now and the New Year. We are a small team and we consider the happiness and well-being of our teammates to be a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though our holiday support hours will be a bit shorter and response times will be a little bit longer.
Please bear with us during this time. Here’s the breakdown:
Mon-Fri 12/22 – 12/26: 10am – 4pm, every day but Christmas 12/25
Mon-Fri 12/29 – 1/2: 10am – 4pm, every day but New Year’s Day, 1/1
Please allow 48 to 72 hours for responses. We will reply as soon as we are able and will prioritize messages in the order we receive them.
Normal support hours and response times will resume on Monday, January 5th, 2015.
Happy Holidays and Happy New Year,
The VideoBox Team
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