Archive for February, 2015

Want Help? Here’s How To Get It

Dear VideoBoxers,

While it’s natural to want to post a comment or two on the blog venting your frustration, I just want to make sure you all know that it’s not the best way to get your issues resolved. For one thing, I’m just one guy and I wear a LOT of other hats, so I might not see some of the comments for a while — especially over the next several days — and that’s time you could have been spending happily surfing porn, which is the real reason we’re all here after all.

not-great-bob

So, just to be safe, I thought I’d provide some info/reminders on how to get the help that you need when your experience on the site is “not great”:

  • Start by reading the FAQs on the site.
  • No help on the FAQ? Email our Customer Support team. The single best way to do this is by going to our Contact Us form at http://www.videobox.com/support/contact, because the form adds some information about your browser, your account, etc.
  • Emailing Customer Support this way makes it easy for support to look up your account and troubleshoot before they have to ask a single question.
  • When you send a message to Customer Support, please provide as much detail as possible about your problem. They absolutely love things like the link to the page you have a problem with, the exact name of a video that isn’t working, or painstakingly thorough lists of steps you took that resulted in your issue. Seriously, nothing is too much here if it makes things more clear.
  • Check your spam or junk folders for replies from Customer Support if you don’t hear back within 24 hours (up to 48 if you send a message on the weekend). If you received the auto-reply from our system when you submitted the form, that’s great, but it’s not a guarantee you will get the reply from support in your inbox.
  • Reply quickly if Customer Support requests more information from you.

Follow these steps, and before you know it, you’ll be like:

yeah

Stay Calm and Watch Porn,
Bob and the VB team

Flow Mode Updated

Everyone,

Like the Roku channel, we have another item functional in time for your weekend: flow mode is showing watchable-resolution videos when you select one. Thanks again to all of you for your patience as we worked feverishly to get our player to show the good stuff.

flowmode

Rest assured, if there’s something else not quite working for you, someone has been tasked with making it right and won’t be resting until it is. And you should hit us up with any issues you are having via our Contact Us form, where awesome customer service folks are ready to dive in and help you get the site working for you.

Enjoy,
Bob and the VB Team

Roku Channel Updated

Everyone,

Just in time for the weekend: the VideoBox Roku channel has nice, full-screen preview images and the full set of fast-forward/rewind images once more. Thank you all for your patience as we worked with our content system to get the right images in place.

set-up-enjoy

Next up in our Roku World, we will be adding HLS video streaming which provides the right bitrate for your bandwidth, like you see with Netflix and many other video-streaming providers. This work is already underway, and I will update this post as soon as it is live.

Cheers,
Bob and the VB Team