Flow Mode Updated

Everyone,

Like the Roku channel, we have another item functional in time for your weekend: flow mode is showing watchable-resolution videos when you select one. Thanks again to all of you for your patience as we worked feverishly to get our player to show the good stuff.

flowmode

Rest assured, if there’s something else not quite working for you, someone has been tasked with making it right and won’t be resting until it is. And you should hit us up with any issues you are having via our Contact Us form, where awesome customer service folks are ready to dive in and help you get the site working for you.

Enjoy,
Bob and the VB Team

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11 Responses to “Flow Mode Updated”

  1. anon Says:

    Bob,
    they didn’t reply when i sent email to them – already 4 business days ago now. What is happening more and more often when attempting to download a file it stops at say 70% or 90% or even 99.99% today and my download manager (IDM – prob the best available btw) says of course that your site doesn’t allow resume download where i left off so i waste hundreds of MB of my limited bandwidth trying to get the file. Today it happened three times on the same file so i just gave up, ~500 MB down the drain. since you guys have the ability to use device and OS fingerprinting techniques there is no reason not to allow resume download from the same computer and IP address for at least a few hours.

  2. Bob Says:

    @anon: I’m sorry you are having this frustration. We will make it right for you. I know for a fact that all of our support emails get replies — have you checked your junk/spam folders? Either way, please tell me your actual VB username (or confirm that it is anon) and I will have support follow up with you regarding your download issues. How is streaming for you by the way?

  3. User Says:

    Flow mode is not working properly and streaming is pretty bad right now. Ever since you removed the old site there has been nothing but problems.

  4. User Says:

    Lots of black spaces in flow mode, and the very few videos that do show up are just still thumbnails. Only 3 or 4 videos max actually play as they move across the screen. I clicked one and it took a good 60 seconds to start playing. When I tried to click a different part of the video, took long enough for me to just click back and try a different one so that is why I say streaming is bad.

  5. Bob Says:

    @User and anyone else having slowness or failures: please email us using the form at http://www.videobox.com/support/contact with any issues. We will want to get some information from you such as your IP address and the result of a traceroute from your computer to us (the support folks will give you steps on how to do that if necessary). That is the fastest, easiest way to get help, as this blog will only periodically be monitored over the next several days. Thanks.

  6. anon Says:

    @Bob username not important, no email in spam and i rec’d the immediate automated response on 2/2/2015 9:31 AM. i cant stream because i only have wimax or 3g mobile broadband (typically less than 1 mb/s here) so i have to download the files. i dont need any refunds or anything like that, just would be nice if you guys will allow “resume downloading” of files for just a few hours at the same computer and same IP address. seems to be a reasonable request to me.

  7. casper Says:

    I’ve already sent 3 mails with no satisfactory answer.Since you’ve changed your site streaming is pretty bad . Ever since you removed the old site there has been nothing but problems.

  8. Mark Says:

    Flow Mode is still not working for me. I’ve sent an email to your support team about two weeks ago.

  9. jestegans Says:

    Bob has acknowledged there is still a problem with it in the “How to get help” thread.

  10. Bob Says:

    As @jestegans mentioned, we are aware that there is an issue slowing flow mode down. Our CDN *may* have a fix for it within days, and we await an answer from them. If their option is not available, there is another angle we can take that will likely take more than a week, so we are hopeful that our CDN’s answer will be a good one. I will update as soon as I know more.

    I know nobody wants to hear me say, basically, “it’s our new CDN’s fault,” and I apologize if I sound like I’m throwing them under the bus or giving you excuses. I’m saying it because it’s just the fact of the matter and that seems better than beating around the bush.

  11. prince01 Says:

    Flow mode isn’t working at all…. 3/8/15