Author Archive

Happy Holidays – VB Support Hours

Happy Holidays to all from everyone here at VideoBox!

We just wanted to let you know what you can expect regarding customer support between now and the New Year. We are a small team and we consider the happiness and well-being of our teammates to be a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though our holiday support hours will be a bit shorter and response times will be a little bit longer.

xxxmas

Please bear with us during this time. Here’s the breakdown:

Mon-Fri 12/22 – 12/26: 10am – 4pm, every day but Christmas 12/25

Mon-Fri 12/29 – 1/2: 10am – 4pm, every day but New Year’s Day, 1/1

Please allow 48 to 72 hours for responses. We will reply as soon as we are able and will prioritize messages in the order we receive them.

Normal support hours and response times will resume on Monday, January 5th, 2015.

Happy Holidays and Happy New Year,
The VideoBox Team

Vote VideoBox for Adult Site of the Year and WIN

Hey VideoBoxers,

We are proud to announce that VideoBox has been nominated for the XBIZ Adult Site of the Year for the third straight year! This is a great honor and we are grateful that the industry and our valued members have nominated us once again.

We would be absolutely honored if you, our valued members, would take the time to vote for us and spread the word!

http://xbizawards.xbiz.com/voting/W25.php

After you vote at the above link, you will be asked to “Tweet Your Vote”. If you are willing to do so – simply click on the “Vote” icon next to VideoBox.com and we will give you access to any one of our Premium Channels for free for 2 weeks! This is just a small gesture of thanks for taking the time to vote and for being a valued VideoBox member. All you need to do is email us at support@videobox.com with the channel you would like and include your Twitter handle so we can verify the post.

voting-is-sexy

For those of you who are unfamiliar with the XBIZ Awards, it is the biggest and most prestigious awards show in adult entertainment today. Both members of the industry and fans get to vote for their favorite adult performers and websites – A full list of fan voting categories can be found at: http://www.xbiz.com/news/188351

Thanks again for your continued support! We would be nothing without our members! –
The VideoBox Team

Site Search Updated!

Hey Everybody,

We are overjoyed to tell you that we have made a major update to VideoBox’s sitewide search engine. We thank you all for being patient as we incrementally upgraded our underlying search technology and then adjusted the search results. We think what is on the site as of today is better than the search results on our old site, and better than the new site has ever had. We think you will agree.

Let me break down a few of the major differences you will see starting today:

Relevance:

Screen Shot 2014-10-09 at 11.44.34 AM

The default result set for any search on the site is now Relevance. This pushes up items that are much more likely to be the content you were looking for. Note that the Movie, Scene and Clip searches are weighted more toward the text in the title now. If you are looking for content of a certain category, clicking the “Categories” list at the left of the page, or starting on the “Niches” page, is your best bet.

If you’re not liking Relevance, you can still choose from the other sorts we offer, as seen in the screenshot above; namely, Recently Popular, Newest to Oldest, A to Z, and Most Popular.

Vastly Improved Star Search:

Screen Shot 2014-10-09 at 11.56.38 AM

Yes, you will find that the results for searches on star names are much more accurate than they were. You will also find a link at the top of the default result set (which is Movies) to easily switch to Scenes and back to Movies as you wish.

Series Searches:

Screen Shot 2014-10-09 at 12.04.20 PM

It is now easier than ever to find other titles from a Movie series you like via the search field. As a bonus, we have added a link on the Movie details pages next to the title of any Movie with a “#” in the title, which takes you to a page of search results for that title. It’s not 100% exact, but it’s very handy.

Overall Better Results:
Generally speaking, you are going to get better results than you’ve been getting for searches, which means more of what you want and less of what you don’t, saving time you used to spend sifting through excess content.

Enjoy, and let us know how it’s working for you in the comments section below.

Bob and the VB Team

New Top Nav

Hey VideoBoxers,

As you probably noticed, we have released a new top-level navigation scheme on the site. Gone are the fat, iPhone-like graphical tiles for Movies, Scenes, Clips and the like, and we’ve grouped things into a more organized layout. It loads faster, takes up less vertical space, allows us to communicate more information in that area, and looks/feels more clean.

nav-view

We’ve also moved some things off of the home page and into a drop-down that appears when you click on your username at the upper right. That drop-down includes handy links to a whole bunch of account-specific items while allowing us to de-clutter the site a bit.

user-menu

We have also made the search bar more user-friendly. And speaking of search, we have received your feedback about it and are close to completion on an overhaul that will greatly improve it. We know the results being returned right now are not as good as they should be, and I can assure you that will be rectified soon.

search-view

In the meantime, if you have any questions, comments or suggestions, please let us know in the comments section below.

Enjoy!
Bob and the VB Team

Learn What VB Can Do, Part 1

From our customer support emails, we have found that there are some cool features on VideoBox that members like you, dear reader, may not know about. Consider this part 1 of an occasionally-updated series of posts designed to keep you informed about the many things you can do on VB that you may not have known you could.

As you read on, please hear the rest of this post as spoken by the voice you imagine coming out of this sexy teacher:

hot-teacher

Also, if you have other favorite VB features to share, please do so in the comments below. We may even pick yours for a future post to give it a brighter spotlight!

For this first installment, let’s talk about the drag-and-drop and deletion features in the VideoBox “My Stash” page and popups.

So, let’s say you’re looking at your main movie-stash page, and you want to move some of the movies on this page to a different folder. If you click on a DVD cover and hold down the mouse button, you can drag the movie over to any folder (that you have given a name) at the upper left of the page. When you move the selected DVD over the folders, you’ll see an arrow over each folder that is eligible for dropping when you hover on that folder. Want to add it to a new folder? No problem, just click on the word “rename” below that folder and type a new name. When you drag the movie over, that folder will be “droppable.”

All of the above can be done with your stashed scenes, clips and stars as well, on their respective stash pages.

But let’s say you want to remove some items from your stash, or even remove every item in a given folder? You can do this one item at a time using the trash-can icon at the lower right of each item’s thumbnail image, or delete the whole folder and its contents by using the “DELETE ENTIRE FOLDER” button at the upper right of the page. For more details on this, see this previous blog post.

For our final lesson today, go to any movie, scene or player page and click the “add to stash” button for that piece of content. Did you know that if you have this piece of content in a stash folder already, that folder will be green and have a check mark and a trash can icon on it? You can then stash the item in a different folder by selecting one, or remove it from the folder it’s already in by clicking the trash can. The popup stays open so you can stash it elsewhere after deleting it, and you can just close the popup with the red “X” if you decide not to stash.

Pretty cool, right? Personally, I’m a big fan of the VideoBox Roku channel, so my stashing these days is designed mostly to queue up interesting content for TV viewing. We’d all love to hear your thoughts about these features and how you use your stash in the comments below, so please chime in!

Happy Stashing, Dragging and Dropping,
Bob and the VB Team

Get Your Porn On A Stick!

Hey Everybody,

This past April, Roku released the Roku Stick: a convenient little stick that plugs discreetly right into the HDMI port on your TV and offers the most movies, TV shows, sports, news, music, and free channels (like our awesome VideoBox porn channel) of any streaming player.

sexy-hot-dog-on-a-stick

We gave it a try and loved it, so starting this week we’re offering it for FREE with an 18-month subscription.

If your TV has an HDMI port, the stick is the one you want. There is no longer a need for line-of-sight communication between the remote and the device, so the Stick can be hidden away on your wall-mounted TV or otherwise tucked away out of sight. If you want to see more info on the stick, go here: http://www.roku.com/products/streaming-stick. And, if you want to compare the stick to the other Roku models, go here: http://www.roku.com/products/compare. Note that the stick only works with HDTVs.

roku-stick

As I mentioned, we are going to start offering the stick as the default option for our 18-month free-Roku plan this week. Within the next 2 weeks or so, we will add a drop-down menu so you can choose between the stick or a Roku 1, which we suggest you choose only in the event that your TV is not an HD model.

Cheers,
Bob and the VB Team

US Govt Warns: Stop Using Internet Explorer

Hey Guys,

Coming closely on the heels of news regarding the Heartbleed bug, the U.S. Homeland Security Department’s Computer Emergency Readiness Team is now saying to stop using Internet Explorer until Microsoft can fix a different flaw specific to that browser.

We just want to pass that along to you, both to protect your security and to enhance your browsing experience. For both Mac and Windows, we recommend using Google Chrome, but Firefox and Safari are also decent options. In any event, it sounds like your best bet is to stop using any version of IE.

ie-dl

For more information on the IE issue, see http://www.cnet.com/news/stop-using-ie-until-bug-is-fixed-says-us/.

Cheers,
Bob and the VB Team

Heartbleed Bug: No Worries

Hey All,

As many are aware by now, the “Heartbleed” bug was a major issue on the internet, which allowed a malicious user to request information from a compromised secure server without password or usernames. The people at OpenSSL along with all of the major OpenSource software companies that use OpenSSL for their Secure Sockets have patched their applications and regenerated public certificates.

heartbleed

Over the past week we have been investigating our systems and have found that www.videobox.com is not affected by this issue. Our SSL (secure socket layer) is handled by a specialized piece of equipment that does not run OpenSSL but uses another form of SSL that does not have the Heartbeat functionality enabled. Our tech team is taking the steps needed to guarantee that our SSL certificates are safe by having the upstream providers of the certs issue new ones as a precautionary step. We have performed some tests and attempted to exploit our own systems using the known means for Heartbleed exploitation and were unable to gather any information from our systems.

If you’d like to understand some more about how the Heartbleed exploit works, here is a small comic that explains things pretty well: http://imgs.xkcd.com/comics/heartbleed_explanation.png.

Rest assured that VB users have not been compromised by Heartbleed. You may want to change your VB password anyway, though, as an event like this is a nice reminder that keeping your passwords fresh is a good idea.

Cheers,
Bob and the VB Team

New Download Labels

Hey VideoBoxers,

I’m sure many of you noticed that we changed the labels on the download links and rearranged the order of them recently, as shown below:

dl-rename-final

Popular technology is changing rapidly, and we felt that the labels and grouping of our links were a bit behind the times. For instance, calling a smaller .MP4 file an “iPhone” file seems a bit restrictive, given that you could play that file on an Android phone, an iPad, a PS4 or a Windows Surface.

We also felt that it made more sense, especially once they were renamed, to have the MP4s and the WMVs grouped together rather than intermingled. While this may disrupt you a bit at first if you’re used to going right for the link you always hit, we’re expecting that this will make everyone’s lives easier in the long run.

So enjoy the new labels, and we hope they make things a bit clearer and a lot more current. Rest assured that we have not removed any file types, we have just renamed them and rearranged them.

Download Porn

Cheers,
Bob and the VB Team

New Features Added!

Hey Everyone,

We recently released a couple of things I want to point out to you, since I’m hoping both will enhance your VB experience and just generally make your porn-browsing time better.

Delete Entire Folder

First off, to aid your stash management, there is a new button at the top of your stash pages that says “Delete Entire Folder.” (See image above.) This does exactly what it sounds like: whatever stash folder you’re viewing at the time will be emptied and the folder name will be removed. So now, you can quickly delete individual items by clicking the little trash can icon (see image below), or wipe out a whole folder at once. Happy stash cleanup!

trash

Second, did you know we have a VideoBox VOD site? If there’s a scene or DVD you really want to see, and VideoBox doesn’t have it for some reason (usually because the studio wouldn’t license it to us), you can hit the VideoBox VOD site and search through more than 100,000 movies to watch on a pay-per-view basis, rent, or download to own. We’ve had a link to it in the top nav for years (see image below), but you’ve always had to create a new username and password, and re-enter your billing information…

vod

until now.

Much like our Live Girls implementation, if you paid for your VB membership with a credit card you can now just click the VOD tab, hit the link on that page, and you will automatically have an account at VideoBox VOD under your current VB username. Any charges you incur will go through your VideoBox account. As of today, you will also get 15 minutes of pay-per-view time absolutely FREE the first time you visit via the new page! The combination of our current library and this huge database of content is true nirvana for porn collectors.

So, enjoy these new additions, use up that free 15 minutes, and we’ll have more improvements to share with you before too long. Let us know if you see any issues or have any questions about the above.

Cheers,
Bob and the VB Team