Author Archive

Site Maintenance This Thursday 3/29/16

Hey VideoBoxers,

Please note that our team of sexy engineers (led by the team leaders seen in the photo below) is going to do some database maintenance on VideoBox and VideoBoxMEN at around 11am Pacific Daylight Time this Thursday, March 29. We expect this to take down both sites for roughly 10 minutes. You will all see a not-so-sexy maintenance page while the sites are down.

vb-engineers

Please let us know if you have any concerns or questions directly related to this. If you have specific technical or billing support issues, your best bet as always is to use our Contact Us page.

Best Regards,
Bob and the VB Team

Happy Holidays! 2015/16 Support Hours

Happy Holidays to all of you from all of us at VideoBox!

We want to let you know what to expect for customer support between now and the New Year. We are a small team, and we consider the happiness and well-being of our teammates a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though as usual at this time of year our holiday support hours will be a little shorter and our response times may be a little longer.

xmas-bounce
Be sure to have fun over the holidays!

Please bear with us during this season. Here’s a rundown:

Mon-Fri 12/21 – 12/25: 10am – 4pm, every day but Christmas 12/25

Mon-Fri 12/28 – 1/1: 10am – 4pm, every day but New Year’s Day, 1/1

Please allow 48 to 72 hours for responses. We will reply as soon as we are able, and will prioritize messages in the order we receive them.

Normal support hours and response times will resume on Monday, January 4th, 2016.

Happy Holidays and Happy New Year!
The VideoBox Team

Vote for VideoBox and WIN: 2016 Xbiz Awards

Hey VideoBoxers,

We are stoked to tell you all that VideoBox has been nominated for the XBIZ Adult Site of the Year – Video for the fourth straight year! This is always a great honor, and we are grateful that the adult industry and our members have nominated us once again.

We would be even more honored if you, our valued members, would take the time to vote for us and spread the word! Voting is open until midnight this Sunday, December 6th!

http://xbizawards.xbiz.com/voting/W25.php

Like last year, after you vote at that link, you will be asked to “Tweet Your Vote”. If you are willing to do so – simply click on the “Vote” icon next to VideoBox.com and we will give you access to any one of our Premium Channels for free for 2 weeks! This is just a small gesture of thanks for taking the time to vote and for being a valued VideoBox member. All you need to do is email us at support@videobox.com with the channel you would like and include your Twitter handle so we can verify the post.

poehler-pants-off
Without a win, we won’t get harassed like this at the awards show this year. Won’t you help us?

For those of you unfamiliar with the XBIZ Awards, it is the biggest and most prestigious awards show in adult entertainment today. Both members of the industry and fans get to vote for their favorite adult performers and websites. A full list of fan voting categories can be found at: http://www.xbiz.com/news/201506

Thanks again for your continued support! We would be nothing without you, our awesome members!
The VideoBox Team

We’ve Added Dating!

Hey VideoBoxers,

Sometimes watching previously-filmed porn scenes just isn’t quite enough. Thanks to our new partnership with the biggest, most popular adult dating network on the web, we are pleased to introduce VideoBoxHookups.com, our very own site where you can meet partners for whatever action you could possibly want!

dating

Like our cams site, VideoBoxCams.com, VideoBoxHookups.com offers interaction with real live girls and can be accessed from a link on the main navigation at the top of the VideoBox site — in this case, the one that says “Dating.” Unlike our cams site, however, the girls here not only want to flirt, chat and interact in a range of possibilities limited only by your imagination; ultimately they want to hook up in person.

We wish all of you some fun, sexy and fulfilling time with any number of hot ladies across the globe. Let us know what you think of this new dimension to the VideoBox experience.

Enjoy,
The VideoBox Team

Here’s The Deal…

Hey VideoBoxers,

If you’re like me, you’re always looking for ways to get more for your money. That’s why I’m stoked to say we’ve secured a whole ton of super-cheap deals on other top porn sites, which you can find on our new site VideoBox Deals. Check it out, and use the extra cash you’re saving to MAKE IT RAIN!

tina-dancing-cash

P.S. Yep, this is what that new banner on the homepage is about. 🙂 Enjoy!

Happy Surfing,
Bob

anya-cash

UPDATE 2: SOD Caught Up

UPDATE 8/13/15: We have added the previously-missed SOD updates to the site. Here’s hoping this is the end of our content woes for this channel. Happy streaming!

**********************************

UPDATE 8/3/15: We received a new batch of content from Soft On Demand last week and were able to post a new title last weekend. Updates to the channel will continue normally from here forward. We are looking into the timing involved in adding the missed updates and I will post more news as soon as we have it.

Once again, we apologize for the situation and will continue to make every effort to prevent it in the future. My original post is below.

**********************************

Dear SOD Subscribers,

Due to logistical challenges with getting content from Japan to the USA, we do not have a Soft On Demand content update for this week. We are communicating with the studio and doing everything we can to track down the content as soon as possible. We are very sorry for the inconvenience; we know how important it is that new content hit the site on time, and this is doubly true in the case of a channel upgrade. Please rest assured that we have done everything in our power to prevent this from happening, but have been unable to overcome the various obstacles we faced.

As soon as we have the content on our premises and encoded, we will post the missing update(s) immediately. I will provide an update to this post as soon as we have more details for you all.

If you have any questions or concerns, please contact customer support by clicking here to submit our web form.

More Soon,
Bob and The VB Content Team

Flow Mode Greatly Improved!

Hey VideoBoxers,

I know it was not lost on some of you that our Flow Mode feature has not been working as well as any of us would have liked since February of this year. I apologize for the downgraded experience, and I am elated to tell you that the flow mode experience is tremendously better as of our code updates yesterday afternoon.

so-much-porn

Everyone here at VideoBox sincerely wishes you a very heavy flow for many years to come! Enjoy, and please let us know if you encounter any further issues with the performance. We think it’s looking great, but sometimes little surprises pop up once a feature is released into the wild.

If you do have issues to report, using our “Contact Us” form is ideal for troubleshooting assistance, but comments below are great too. Either way, the more details you provide, the better.

Cheers,
Bob and The VB Team

come-at-me-flow

Adam & Eve Is Back!

Hey VideoBoxers,

Our content team has been busy lately, making deals to bring you more great porn from top studios. I mentioned our other recent addition just yesterday, and today I want to point out that, after a 9-year gap, new titles from Adam & Eve are once again hitting VideoBox!

adam-full-cover

We are delighted to have Adam & Eve back in the VideoBox family. We’ve got 15 of their movies on the site now, with many more on their way to you. Once again, all of us here wish you the happiest of quality porn viewing in the weeks, months and years to come.

Enjoy,
Bob and The VB Team

Devil’s Film Now on VB!

Hey Everyone,

I’m willing to bet most of you already noticed this, but for the few of you who don’t check the site daily, you may have missed a very exciting addition to the VB catalog: Devil’s Film!

dh-full-cover

This deal has been in the works for some time, and we are stoked to welcome Devil’s Film to the VideoBox family. We already have 18 “Devil’s Hardcore” titles on the site, with much more of their content to come. All of us here hope you all thoroughly enjoy the quality porn that’s here now and will continue to come your way.

Have Fun,
Bob and The VB Team

Elegant Angel Release-Rate Change

Everyone,

It should be no secret by now that porn production has slowed down in recent years. Nearly every studio out there is producing fewer new titles each year than they used to. For this reason, from time to time we have to reduce the rate at which we post new titles from said studios.

Case in point: our premium channel of Elegant Angel content. Our update schedule will soon outpace their rate of output unless we reduce the number of DVDs we post each week. So, as of this coming Saturday, April 25th, we will be releasing 1 new DVD from Elegant Angel each week.

The price of the channel will remain $15 per month, which we think is still a great deal considering that you get more than 2,070 scenes to stream or download & keep when you sign up. Also, we are very close to the point where we have all of the best Elegant Angel content on the site, and their brand-new releases will become available to you on VideoBox very soon after the studio releases them.

Cheers,
Bob and the VB Team