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Is That A Phone In Your Pocket…

vbmobile…or are you just happy to be a member of VideoBox?

Yes, as the title of this post implies, we’re rolling out mobile device support. Now, as a member of videobox, you can enjoy the pleasures of our content from not only the comfort of your desktop or laptop computer, but from your mobile device as well.

We’re literally putting porn in the palm of your hand.

Starting today, point your mobile device to m.videobox.com. Login and start experiencing the true rewards of one-handed browsing. We’re supporting the current Android OS, The Palm product line, the iPhone and iPod Touch, and of course, the iPad.

We’re calling this beta because we’re still working behind the scenes to improve and expand the user experience.

  • We are still working on and definitely plan to evolve the “Favorites” implementation to support all your saved clips and videos.
  • We intend to add additional details about the scene along side the preview image.

If you’ve got a mobile browser in your phone, whip it out, check it out and send any bugs, enhancement requests or suggestions our way.

(more…)

New Mobile Website Beta

We’ve recently rolled out a mobile website at m.videobox.com. This is a beta release targeted to select phone OS’s and to videobox members only at this time. We plan to gather feedback and evaluate usage while we prioritize further development and enhancements.

Presently, the site enables access to popular scenes, over 40 different categories, and searching on Android 2.0, the iPhone, iPod Touch and iPad products, and the Palm Pre and Palm Pixi.

The Favorites section is still being refined. Presently, we display content from one of your favorite scene lists, but we have plans to expand this to include all saved collections of scenes and clips.

Accessing the site is as simple as pointing your mobile browser to m.videobox.com. Type in your user name and password to enter the site. Make your selection or perform a search.

Let us you know that you like, want and will use the mobile site. Give us your feedback on additional features you’d like to see us implement in future releases.

m.popular

Premium Channels

What is a Premium Channel?

Premium Channels are upgrades to your VideoBox membership. They allow you to get even more out of your subscription by adding hundreds of new DVDs from premium adult studios at a substantial discount over other sites.

How often are new DVDs updated to the Premium Channels?

Each Premium Channel updates with brand new releases 3 times a week.

How are Premium Channels billed?

Premium channels are billed based on your regular VideoBox membership.

New Subscriptions: If a recurring membership is purchased along with a premium channel, the amount charged will include both the regular membership and the added premium channel. This total will be charged as scheduled until the membership or channel is cancelled.

If a pre-paid subscription is purchased along with a premium channel, the amount will be charged in one sum at the time of registration.

Existing Members: For existing members who wish to upgrade, the billing is based on your current VideoBox membership.

Members on a recurring plan are charged a recurring fee for premium channels just like their normal VideoBox subscription. For the first charge the amount will be prorated to match the time left on the current billing cycle. Thereafter, you will have one charge for both regular VideoBox and the Premium channel.

Members who have a pre-paid plan are charged a onetime fee which is pro-rated for the time remaining on the membership.

How to Cancel a Premium Channel

You may cancel a channel at any time by going to our subscription cancellation page.

Can I switch my Premium Channel?

Currently members are unable to switch premium channels. If you wish to do so, and you are on a recurring subscription, simply cancel your current premium channel and add the desired channel.

Why can’t I upgrade or add a Premium Channel?

Members will not be able to upgrade and add a premium channel if they have cancelled their subscription through either VideoBox or their biller.

Unfortunately, existing members who have Epoch or LocalBilling as their billers will not be able to upgrade. If these members wish to upgrade, members will need to unsubscribe and re-join for a new subscription.

Members have the ability to re-use usernames and retain their lists when they re-join. To do so, simply enter the same username and email address that was originally used when you sign up for a new subscription. Please note that the email address and username must match exactly with the original registration information to be able to use the expired username.

Email Preferences

Subscribing to Site News Emails

To receive emails from VideoBox regarding general site news, simply:

  1. Click the My Account link in the upper right-hand portion of the screen
  2. Check the box that says “I’d like to receive emails containing general site news from VideoBox”
  3. Click the Submit button.
Unsubscribing from Site News Emails

To stop receiving emails from VideoBox regarding general site news, simply:

  1. Click the My Account link in the upper right-hand portion of the screen
  2. Uncheck the box that says “I’d like to receive emails containing general site news from VideoBox”
  3. Click the Submit button.

Video Playback

How to Stream Videos

For optimal streaming, we recommend using our video player to stream content from our site. To stream, simply click the “Play Now” button for the specific scene you wish to view.

You may also stream from specific points of a scene by hovering your mouse over a scene screen shot and selecting “Start Here.”

Members with good high speed connections may stream our WMV and H.264 content. To do so, simply left click the button of your desired WMV or H.264 resolution.

Choppy Streaming?

Members with slower internet connections can experience choppy and laggy streaming due to the large file sizes of our content. We recommend pausing the video for 10-30 seconds to allow the video to buffer.

Members can toggle between High and Low resolution on our player by pressing the “HQ” button on the player’s control panel. Switching to a lower resolution will improve video playback.

Unable to Stream?

Please make sure you have the most recent version of Adobe Flash Player installed. You can download Adobe Flash at the following link: click here.

How To Playback Downloaded Videos

Members are able to playback our video files using the media player of their choosing as long as the player is capable of playing WMV or H.264 file formats.

Most PCs have Windows Media Player as their default media player; this player is capable of playing our WMV content. If you are experiencing difficulty playing WMV files on Window Media Player, please make sure you have the most recent version of the player installed. You can download Windows Media Player at the following link: click here.

VLC player is a free open-source media player that we recommend which is capable of playing back our content. VLC player can be downloaded at the following link: click here.

Video Playback on Macs

Mac users are able to playback our content using both Windows Media Player and with Quicktime after downloading the following flip4mac codec: click here.

iPod and iPhone Compatible Videos

iPod and iPhones are capable of playing back our mp4 file formats. These files are the “H.264” and “iPhone” download options.

Device Specific Downloading

Which files work with iTunes?

Both the high (640×480) and medium (320×240) H.264 files will play on the iTunes player.

How do I import my files into iTunes?
  • Open iTunes and choose File > Add File to Library
  • Find the file you’d like to import, select it and choose Open
How do I find my files in iTunes?
  • Click Movies under the Library heading in the left column of your iTunes window
  • Scroll or use search to locate your files

How do I delete files from iTunes?

  • Find the file you wish to delete
  • Right-click the file and choose Delete from the menu
Which files work with my iPod?

Both the high (640×480) and medium (320×240) H.264 files will play on the iPod.

How do I put my files on to my iPod?
  • Connect your iPod to your computer and open iTunes./li>
  • When the iPod appears in the iTunes window, select it.
  • Click the tabs (Music, Photos, and so on) and select the items you want to sync.
  • To sync only certain items, click Summary, select “Sync only checked songs and video” checkbox, and then click the other tabs and select the items you want to sync.
  • Click Apply.

How do I find my files on my iPod?

iPod & iPod Nano

  • In the main menu, choose Videos
  • Choose the Movies menu
  • Scroll to find your video

iPod Touch

Tap Videos and scroll to find your video.

How do I delete files from my iPod?

iPod & iPod Nano

  • Connect your iPod to your computer and open iTunes.
  • When the iPod appears in the iTunes window, select it.
  • Select Movies
  • Find the file you wish to delete
  • Right-click the file and choose Delete from the menu

iPod Touch

In the videos list, swipe left or right over the video, then tap Delete.

When you delete a video from your iPod Touch, it isn’t deleted from your iTunes library and you can sync the video back to the iPod later.

Which files work with my iPhone?

Both the high (640×480) and medium (320×240) H.264 files will play on iPhone.

How do I put my files on to my iPhone?
  • Connect your iPhone to your computer (make sure the iPhone has been activated) and open iTunes.
  • When the iPhone appears in the iTunes window, select it.
  • Click the tabs (Music, Photos, and so on) and select the items you want to sync.
  • To sync only certain items, click Summary, select “Sync only checked songs and video” checkbox, and then click the other tabs and select the items you want to sync
  • Click Apply.

You can sync your iPhone and your computer any time by choosing File > Sync iPhone

If you don’t want your iPhone and your computer to sync when you connect your iPhone to your computer, deselect “Automatically sync when this iPhone is connected” in the Summary pane

To add songs to your iPhone manually (instead of syncing automatically), select the “Manually manage” option in the Summary pane, and then drag songs from iTunes to your iPhone

How do I find my files on my iPhone?
  • From the home screen, tap the iPod icon
  • Tap Videos and scroll to find your video.

How do I delete files from my iPhone?

In the videos list, swipe left or right over the video, then tap Delete.

When you delete a video from your iPhone, it isn’t deleted from your iTunes library and you can sync the video back to the iPhone later.

Which files work with my Apple TV?

Both the high (640×480) and medium (320×240) H.264 files will play on Apple TV.

How do I put my files on to my Apple TV?
  • Import your files into iTunes [tutorial]
  • Connect your Apple TV to your computer
How do I find my files on my Apple TV?
  • Connect your Apple TV to your computer
  • From the main menu, choose Movies
  • Scroll to find your video
How do I delete files from my Apple TV?

To delete a movie from your Apple TV, simply delete it from iTunes [tutorial]

Which files work with my Playstation3?

Medium (320×240) resolution H.264 files play on the Playstation3

How do I put my files on to my Playstation3?

Files can be imported or exported using Memory Stick Duo, Memory Stick Pro Duo, SD cards, Compact Flash, and USB connection.

  • Connect your media to your Playstation3
  • Once connected, your storage media (the Memory Stick, USB device, etc.) will appear as an item in the Photo, Music and Video categories of the Home Menu, and in the Game category within [Saved Data Utility]
  • To copy a video file from your storage media to PS3TM Hard Disk Drive, simply navigate through the Video category to your storage media’s icon, open it (click it) and highlight the video (or folder full of videos) you want to copy across
  • Press the TRIANGLE button on the SIXAXISTM Wireless Controller, and select [Copy].

Note: They will display as corrupt or unsupported videos at the bottom of the list.

How do I find my files on my Playstation3?

Highlight one of the corrupt or unsupported video files at the bottom of the list, press Triangle for your options, and select Information. The filename will be at the top of the information list, along with it’s original extension, if you left it on there. Unfortunately, this is the only method to navigate your files using the XMB only.

How do I delete files from my Playstation3?

In the Video menu, highlight the file you’d like to delete and hit the triangle button. A menu will appear with the option to delete the file.

Which files work with my PSP?

Medium (320×240) resolution H.264 files play on the PSP

How do I put my files on to my PSP?

Transferring files to your PSP requires a memory stick. You will need approximately 5MB for every 1 minute of video. Before you can use a brand new Memory Stick with your PSP, you need to reformat it.

  • Connect the PSP to your computer with the USB cable that it came with.
  • Put the PSP into USB mode.
  • Press the HOME button located on the bottom left of your PSP and then scroll left to the SETTINGS column
  • Scroll down to USB CONNECTION and press X. The Memory Stick inside your PSP will now mount on your computer
  • Copy the video onto your PSP into the MP_ROOT > 100MNV01 folder. If you place video files anywhere else on the Memory Stick, they will not playback properly

Note: If the MP_ROOT and 100MNV01 folders don’t already exist on your PSP’s Memory Stick, then you need to make two new folders and name them in all caps

How do I find my files on my PSP?

Scroll to the VIDEO column on your PSP and you should see your video files.

How do I delete files from my PSP?

In the Video menu, highlight the file you’d like to delete and hit the triangle button. A menu will appear with the option to delete the file.

Which files work with my Xbox 360?

Both the high (640×480) and medium (320×240) H.264 files will play on Xbox 360.

How do I put my files on to my Xbox 360?

If you are using a PC:

Connect to your PC via Windows Media Player 11 [diagrams]

  • Connect an Ethernet cable from the Ethernet port on the back of your Xbox 360 console to your PC
  • In Windows Media Player 11, click Library, Media Sharing.
  • Select Share my media, then click OK. Windows Media Player will search for devices on your network
  • Click your computer, then click Allow. If you want to apply more options, click Settings. When done, click OK.
  • On your Xbox 360 console, in the Media area of the Xbox Dashboard, select Video

Note: To share media from your PC running Windows XP or Windows Vista to your console, you must have media sharing software installed. Currently available media sharing software includes Windows Media Player 11, the Zune software, and Windows Media Connect.

If you are using a Mac:

Connect to your Macintosh computer running Connect 360 [link]

  • Connect an Ethernet cable from the Ethernet port on the back of your Xbox 360 console to your Mac
  • Open iTunes
  • Your Xbox 360 will detect your computer
  • Click your computer, then click Allow. If you want to apply more options, click Settings. When done, click OK.
  • On your Xbox 360 console, in the Media area of the Xbox Dashboard, select Video.

Downloading Videos

How to Download

To download, simply right-click on the resolution of the specific scene that you desire. You will be prompted with a menu. Select “Save target as” or “Save link as” and select a location on your computer that you wish to download the video to.

For Mac users, hold the <ctrl> button when you click on the desired resolution button.

Multiple Downloads

Members have the ability to download multiple videos at once. Please note that 10 or more connections will cause VideoBox to block your downloads for a short period of time.

Slow Downloads

If you are experiencing sudden slow download speeds, this is more than likely temporary.

Our servers have the capacity to provide high download speeds to all of our users. However a reduction in speeds is often caused by member ISPs traffic shaping or ISPs being inundated with user traffic during peak hours (4pm-11pm PST). Many members experience improved speeds when accessing the site outside peak hours.

How to Stream Videos

For optimal streaming, we recommend using our video player to stream content from our site. To stream, simply click the “Play Now” button for the specific scene you wish to view.

You may also stream from specific points of a scene by hovering your mouse over a scene screen shot and selecting “Start Here.”

Members with good high speed connections may stream our WMV and H.264 content. To do so, simply left click the button of your desired WMV or H.264 resolution.

How Do I Loop a Section of Streaming Video?

To loop/repeat a portion of a video while streaming, simply hold down the <shift> key then left-click and select the desired length on the filmstrip located at the bottom of the flash player.

Choppy Streaming?

Members with slower internet connections can experience choppy and laggy streaming due to the large file sizes of our content. We recommend pausing the video for 10-30 seconds to allow the video to buffer.

Members can toggle between High and Low resolution on our player by pressing the “HQ” button on the player’s control panel. Switching to a lower resolution will improve video playback.

Unable to Stream?

Please make sure you have the most recent version of Adobe Flash Player installed. You can download Adobe Flash at the following link: click here.

Why can’t I Download Certain Videos?

If you are unable to download Evil Angel or Vivid titles, you are currently subscribed to a normal VideoBox subscription and would need to upgrade your subscription to access these premium studios.

My “Save Target as” Option is Grayed Out

If you are using Internet Explorer as your browser, this problem is more than likely due to the “Content Advisor” setting being activated. To disable Content Advisor, simply follow these steps in Internet Explorer:

  • In Internet Explorer 4 & Internet Explorer 8, on the View menu, click Internet Options. In Internet Explorer 5, Internet Explorer 5.5, Internet Explorer 6, and Internet Explorer 7, on the Tools menu, click Internet Options.
  • Click the Content tab.
  • Under Content Advisor, click Disable.
  • In the Password box, type the supervisor password, and then click OK.
  • When you receive the following prompt, click OK

Mozilla Firefox.

What is H.264?

H.264 is a new video format that uses the latest innovations in video compression technology to provide incredible video quality from the smallest amount of video data. This means you see crisp, clear video in much smaller files, saving you download time and storage costs.

Does H.264 require special hardware?

No. The H.264 format is designed to play on any computer and many portable devices without any additional hardware required.

Does H.264 work on Windows and Macintosh computers?

Yes, H.264 files will play on both Windows and Macintosh computers.

What should I do if I am having trouble playing H.264 files?

Please download the latest version of Quicktime. If your problems persist, please contact support.

Account and Login

Forgot Password?

If your password is not working, please make sure you are entering the correct username and password. Username and passwords are case-sensitive. Please make sure that your Caps-Lock is not on.

If you continue to have difficulty logging on, please use our Password Reset form.

Change Password

To change your password, simply use our Change Password form located in your My Account page.

Change Email Address

To change your email, simply use our Change Email Address form located in your My Account page.

Billing & Subscription

How Will Charges Appear?

Depending on which biller processes your payments our charge will appear as:

  • META-BILLING.COM – “META-BILLING.COM”
  • CCBill – “CCBill.com *Meta Inter”
  • Epoch – “EPOCH.COM *META INTER”
  • LocalBilling – “7Q_*localbilling.com +44 2088197270”
  • Webbilling – “webbilling.com” and your transaction number
Billing Cycle

Monthly subscriptions will be charged every 30 days from the day you sign up. The exact day of rebills will vary depending on the billing party’s ability to charge your card.

For all other recurring plans, the date of the rebill depends on the subscription length. For example, three-month subscriptions are rebilled every 90 days.

Changing or Updating Billing Information

If your biller is Meta-Billing.com, you may change your billing information in your My Account page.

For all other billers, please contact your biller directly to change your payment information. CCBillEpochLocalBillingWebbilling.

Who is my Biller?

Your biller is Internal.

Forms of Payment

Currently, we only accept Credit Card, Online Check, and Direct Debit as forms of payment.

Cash, PayPal, and other billers are not acceptable forms of payment for VideoBox.

Change Monthly Subscription to Pre-Paid Plan (or Vice Versa)

Unfortunately members are not able to change the lengths of their current subscriptions at this time. If you wish to do so, you would need to unsubscribe and re-join for your desired subscription.

Upgrading

Members can upgrade to our Evil Angel or Vivid Premium Channels by clicking on the upgrade buttons located on Premium Content DVD pages or in their My Account page.

Other Billing Questions

For any other Billing related questions, please contact your biller directly at the information below.

CCBillEpochLocalBillingMeta-BillingWebbilling

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This Just In – Bug Fixes!

Hey all, just a quick note to let you know that we’ve just rolled out a few bug fixes to some issues you’ve encountered and have been reporting through the support page. I’m in the heat of helping to review other work in progress of this same nature, so I’ll make this brief.
The bug fixes we just rolled out address…

  • Clips Playback – Clips no longer stop playing back before complete and the player controls won’t disappear on you.
  • The “Move” of Videos you saved in “My Videobox” from one list to another is working again.
  • The User Profile page’s display of a users clips pagination is working again.
  • Clicking the tags below a clips playback will show you ALL clips using that tag instead of just the clip creator’s clips.
  • As always, we continue to work to address your feedback, bug reports and feature requests. Please continue to use the support page to reach us. We’re actually working on an improvement in how you can report issues or ideas, but for the time being, directing feedback through that page is the best way to get your ideas into our hands.

    – Jeff