Archive for the ‘announcements’ Category

Heartbleed Bug: No Worries

Hey All,

As many are aware by now, the “Heartbleed” bug was a major issue on the internet, which allowed a malicious user to request information from a compromised secure server without password or usernames. The people at OpenSSL along with all of the major OpenSource software companies that use OpenSSL for their Secure Sockets have patched their applications and regenerated public certificates.

heartbleed

Over the past week we have been investigating our systems and have found that www.videobox.com is not affected by this issue. Our SSL (secure socket layer) is handled by a specialized piece of equipment that does not run OpenSSL but uses another form of SSL that does not have the Heartbeat functionality enabled. Our tech team is taking the steps needed to guarantee that our SSL certificates are safe by having the upstream providers of the certs issue new ones as a precautionary step. We have performed some tests and attempted to exploit our own systems using the known means for Heartbleed exploitation and were unable to gather any information from our systems.

If you’d like to understand some more about how the Heartbleed exploit works, here is a small comic that explains things pretty well: http://imgs.xkcd.com/comics/heartbleed_explanation.png.

Rest assured that VB users have not been compromised by Heartbleed. You may want to change your VB password anyway, though, as an event like this is a nice reminder that keeping your passwords fresh is a good idea.

Cheers,
Bob and the VB Team

New Download Labels

Hey VideoBoxers,

I’m sure many of you noticed that we changed the labels on the download links and rearranged the order of them recently, as shown below:

dl-rename-final

Popular technology is changing rapidly, and we felt that the labels and grouping of our links were a bit behind the times. For instance, calling a smaller .MP4 file an “iPhone” file seems a bit restrictive, given that you could play that file on an Android phone, an iPad, a PS4 or a Windows Surface.

We also felt that it made more sense, especially once they were renamed, to have the MP4s and the WMVs grouped together rather than intermingled. While this may disrupt you a bit at first if you’re used to going right for the link you always hit, we’re expecting that this will make everyone’s lives easier in the long run.

So enjoy the new labels, and we hope they make things a bit clearer and a lot more current. Rest assured that we have not removed any file types, we have just renamed them and rearranged them.

Download Porn

Cheers,
Bob and the VB Team

New Features Added!

Hey Everyone,

We recently released a couple of things I want to point out to you, since I’m hoping both will enhance your VB experience and just generally make your porn-browsing time better.

Delete Entire Folder

First off, to aid your stash management, there is a new button at the top of your stash pages that says “Delete Entire Folder.” (See image above.) This does exactly what it sounds like: whatever stash folder you’re viewing at the time will be emptied and the folder name will be removed. So now, you can quickly delete individual items by clicking the little trash can icon (see image below), or wipe out a whole folder at once. Happy stash cleanup!

trash

Second, did you know we have a VideoBox VOD site? If there’s a scene or DVD you really want to see, and VideoBox doesn’t have it for some reason (usually because the studio wouldn’t license it to us), you can hit the VideoBox VOD site and search through more than 100,000 movies to watch on a pay-per-view basis, rent, or download to own. We’ve had a link to it in the top nav for years (see image below), but you’ve always had to create a new username and password, and re-enter your billing information…

vod

until now.

Much like our Live Girls implementation, if you paid for your VB membership with a credit card you can now just click the VOD tab, hit the link on that page, and you will automatically have an account at VideoBox VOD under your current VB username. Any charges you incur will go through your VideoBox account. As of today, you will also get 15 minutes of pay-per-view time absolutely FREE the first time you visit via the new page! The combination of our current library and this huge database of content is true nirvana for porn collectors.

So, enjoy these new additions, use up that free 15 minutes, and we’ll have more improvements to share with you before too long. Let us know if you see any issues or have any questions about the above.

Cheers,
Bob and the VB Team

*UPDATE* Bandwidth Switch

*UPDATE #2* – Phase 1 of our bandwidth switchover went off without a hitch. There was actually no downtime on the site associated with this work. Thanks for your patience and your membership, and we’ll keep you posted on developments for Phase 2!

*UPDATE* – The Bandwidth switchover has been rescheduled for Wednesday morning, 2/19. Unfortunately the upstream providers ran into a minor issue w/ their hardware this morning and contacted us last minute to reschedule.

We will be doing some network-related maintenance tomorrow (Tuesday) morning between 8am – 11am PST that may result in brief service disruptions. The site may seem inaccessible or downloads may fail during this time. If a service disruption occurs, we will do our best to ensure it is restored as quickly as possible.

Please bear with us as this is one step (of many planned) towards improving video streaming/downloading experience for everyone. With this change, in particular, we will be reducing the number of hops to get our content delivered for many of you.

Our customers are extremely important to us and we want to make you all happy!

Let us know if you have any questions.

Video Issues Update

As some of our members have mentioned on this blog and via email, we have recently had issues with some of our video servers. Aging hardware, heavy recent traffic and content scrapers repeatedly blasting the servers requesting videos (including what is likely a purposeful denial-of-service attack) have created a storm of activity for our Ops team to deal with. Sometimes the issues disappear completely and then return suddenly as attacks change, and we always respond as quickly as we can.

hamsterserver

Please accept our apology for any inconvenience this has caused you, and rest assured that these issues are being addressed directly and will continue to be until service is not only restored but improved. We are literally working 24/7 to make things better, but with such a huge library of content any solution takes longer than anyone would prefer.

One important note: a common suggestion we have seen members offer up in scene comments is to change the mcache URL in a download if a particular scene is not downloading. This trick has actually made things worse, and as part of our operational improvements, it will stop working at all in the near future, so please refrain from doing it. If you have trouble with a given file, please let us know via our contact form, or try downloading it again a little later. In the meantime, hopefully one of the other 94,000+ scenes on the site will also be to your liking. :-)

sparks

P.S. If you are frustrated or unhappy with any aspect of the site, send us a message using our contact form and our customer service team will do their very best to make you happy again. We believe it is our job to provide you with a satisfying service in return for your money and loyalty, and contacting us is always more effective and direct than blog or scene comments which we may not see until later.

Best Regards,
Bob and the VB Team

Stream VB on Your PS4 or XBOX!

Hey VideoBoxers,

Last week we released a minor change that enables streaming of our videos from the VideoBox player page in the browser on your brand-new PlayStation 4 or XBOX One, as well as your not-as-new XBOX 360. I figured you’d probably want to know that!

Unfortunately, the browser on the PlayStation 3 does not have adequate html5 support (at least, the test model I have doesn’t, and a quick internet search returned a bunch of complaints and laments about the poor or nonexistent html5 support on that console). Last I checked, though, downloading to the PS3 and watching the videos from its hard drive works just fine. But feel free to use VideoBox as your excuse to upgrade to the new console generation — I’m sure Santa will understand! :-)

Happy Belated Thanksgiving, and Enjoy –
Bob and the VB Staff

Trusted Partners

Hey VideoBoxers,

I hope you all had a great summer and that life is treating you well here at the edge of fall. I just wanted to point out and explain the new link you may have seen on your “My VB” page, which is titled “Trusted Partners.”

Trusted Partners Nav

We had a similar page on VB2, so this isn’t a new idea, but we’re excited about this addition to VB3 because we’ve had some time to develop relationships with other sites that don’t just offer more of the same. So we’re kicking off our Trusted Partners page with a few offerings from the MetArt network: MetArt, SexArt and The Life Erotic. I believe that if you take a look at what they have, you’ll find it’s different from, and complimentary to, what we provide. We also know that the folks at MetArt will treat you right.

That last point cannot be overstated. We pride ourselves on conducting our business with integrity and treating our customers as valued members deserving of the best service we can provide. Many of you have come to trust us and have experienced excellent service from our Customer Support team, and we are only going to offer you deals and discounts from sites whose staff will treat you the same way we would.

Trusted Partners Page

There will be more sites added in the weeks and months to come. We hope you will check the Trusted Partners page now and then, and will find something that you enjoy. And, if you feel strongly against seeing promotions on VB, please remember that you don’t have to look at the page if you really don’t want to. But of course I encourage you to take a look; I believe you will be pleasantly surprised.

Cheers,
Bob

Roku Applications Get A Badly Needed Upgrade

I bet you were wondering when you’d get a new ROKU update.  Well, the wait is over.  And let me tell you the wait was worth it.  Let’s run down some of the enhancements:

  • This application is FAST!!!
  • Your REAL DVD & SCENE STASH is visible.

stash_roku

  • ALL Premium channels are visible.

channels_roku

  • Category Filters

category_roku

  • New “Personalized” Section

personal_roku

  • So what are you waiting for?  Go get that update!

The private channel codes are:

  • VIDEOBOX
  • VBDISCREET

If you want to force the update on your Roku go to “Settings” –> “System update” –> “Check now”

Update For SOD Subscribers

UPDATE: we missed 2 release dates, but got caught up right away. We apologize again for any inconvenience and will work hard to ensure that this dos not repeat. Thank you for your understanding, and your membership.

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Dear SOD Subscribers,

Just wanted to let you all know that due to logistical challenges with getting content from Japan to the USA, we are projecting that we will miss a couple of DVD update dates in the next week or so. We are very sorry for the inconvenience; we know how important it is to all of our members that new content hits the site on time. This is doubly true in the case of a channel upgrade, which costs an extra fee above the base membership price. Please rest assured that we have done everything in our power to prevent this from happening, but were unable to overcome the various obstacles we faced. We are also taking steps now to prevent this from ever happening again.

As soon as we have the content on our premises and encoded, we will begin posting double updates on each release day until we have caught up to the number of DVDs expected. I will also provide an update to this post as soon as we have more details for you all.

If you have any questions or concerns, please contact customer support by clicking here to submit our web form.

More Soon,
Bob and The VB Content Team

Valentine’s iPad and Roku Giveaway!

UPDATE 3/4: The giveaway drawing took place on Wednesday, and we have our winners! We have emailed all of them, and we’ll announce them in a separate post as soon as we have heard back from every one. Thanks to every one of you who entered! If you didn’t win, please stay tuned… there will be another cool giveaway announcement soon.

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Hello Everyone,

Valentine’s Day is coming up fast, and it’s all about love, so we want to show you some love by offering you a chance to win a new 32GB wi-fi iPad with retina display (retail $599) or one of five Roku LTs, all absolutely FREE! These prizes will be awarded via a random drawing of eligible entries which will take place on Monday, February 25th. Read on for more details…

To be eligible to win the iPad or 1 of the 5 Roku LTs, you must:

  • Have an active VideoBox account as of 2pm PST on Wednesday, February 13th, 2013;
  • Be opted-in to receive email at the address on file in your account;
  • Have been logged-in to VideoBox within the previous 60 days prior to Wednesday, February 13th, 2013;
  • Click on the link in the email we will send to all members who meet the above criteria.

That’s it! Just make sure you can receive our emails, then click on the email and you’re entered! Don’t forget to add haley@vb-mail.com to your email address book. For instructions on how, click here.

The email will be sent on Thursday, February 14th (a.k.a. Valentine’s Day). Please allow time for delivery; sometimes ISPs queue up or stagger large email sends, so it may not get to you exactly on Valentine’s Day. If you think you are eligible but have not received the email by Monday, February 18, email us using the contact form at http://www.videobox.com/support/contact and we will look into it. If you don’t know how to update the email address you have on file, check here.

Happy Valentine’s Day from the VideoBox Team!

P.S. For official rules please see: VideoBox Valentine’s Giveaway