Just a quick note to let you all know we have discovered the source of our problem with MP4 custom clips. Content released from here forward should not be affected, and will play on the major video playback programs for both Windows and Mac. Last night we began re-encoding affected files that are currently on the site, so those fixes will hit the site as they are completed.
If you see any issues with custom clips, please use the form on our contact page and give us as much info as possible on the affected scene.
Note: full-scene downloads were not affected, and will continue to be fine, and we have no plan to remove full-scene WMVs at this time.
Once again, we apologize for any inconvenience this may have caused.
The VB Team