Archive for the ‘Reminder’ Category

Happy Holidays! 2015/16 Support Hours

Happy Holidays to all of you from all of us at VideoBox!

We want to let you know what to expect for customer support between now and the New Year. We are a small team, and we consider the happiness and well-being of our teammates a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though as usual at this time of year our holiday support hours will be a little shorter and our response times may be a little longer.

xmas-bounce
Be sure to have fun over the holidays!

Please bear with us during this season. Here’s a rundown:

Mon-Fri 12/21 – 12/25: 10am – 4pm, every day but Christmas 12/25

Mon-Fri 12/28 – 1/1: 10am – 4pm, every day but New Year’s Day, 1/1

Please allow 48 to 72 hours for responses. We will reply as soon as we are able, and will prioritize messages in the order we receive them.

Normal support hours and response times will resume on Monday, January 4th, 2016.

Happy Holidays and Happy New Year!
The VideoBox Team

Want Help? Here’s How To Get It

Dear VideoBoxers,

While it’s natural to want to post a comment or two on the blog venting your frustration, I just want to make sure you all know that it’s not the best way to get your issues resolved. For one thing, I’m just one guy and I wear a LOT of other hats, so I might not see some of the comments for a while — especially over the next several days — and that’s time you could have been spending happily surfing porn, which is the real reason we’re all here after all.

not-great-bob

So, just to be safe, I thought I’d provide some info/reminders on how to get the help that you need when your experience on the site is “not great”:

  • Start by reading the FAQs on the site.
  • No help on the FAQ? Email our Customer Support team. The single best way to do this is by going to our Contact Us form at http://www.videobox.com/support/contact, because the form adds some information about your browser, your account, etc.
  • Emailing Customer Support this way makes it easy for support to look up your account and troubleshoot before they have to ask a single question.
  • When you send a message to Customer Support, please provide as much detail as possible about your problem. They absolutely love things like the link to the page you have a problem with, the exact name of a video that isn’t working, or painstakingly thorough lists of steps you took that resulted in your issue. Seriously, nothing is too much here if it makes things more clear.
  • Check your spam or junk folders for replies from Customer Support if you don’t hear back within 24 hours (up to 48 if you send a message on the weekend). If you received the auto-reply from our system when you submitted the form, that’s great, but it’s not a guarantee you will get the reply from support in your inbox.
  • Reply quickly if Customer Support requests more information from you.

Follow these steps, and before you know it, you’ll be like:

yeah

Stay Calm and Watch Porn,
Bob and the VB team

Contest Reminder

Only three days remain in our contest to predict the date that scene # 50,000 will arrive at VideoBox. A free one year membership and a VideoBox mug are up for grabs. Go to this post, read the article thoroughly (including the updates), and submit your forecast in that post. Please do not enter your predictions here. Remember, we’re looking for the date that VideoBox reaches 50,000 scenes among all its channels, including Evil Angel and Vivid. Best of luck to all.

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