Archive for the ‘videobox’ Category

Site Maintenance This Thursday 3/29/16

Hey VideoBoxers,

Please note that our team of sexy engineers (led by the team leaders seen in the photo below) is going to do some database maintenance on VideoBox and VideoBoxMEN at around 11am Pacific Daylight Time this Thursday, March 29. We expect this to take down both sites for roughly 10 minutes. You will all see a not-so-sexy maintenance page while the sites are down.

vb-engineers

Please let us know if you have any concerns or questions directly related to this. If you have specific technical or billing support issues, your best bet as always is to use our Contact Us page.

Best Regards,
Bob and the VB Team

Happy Holidays! 2015/16 Support Hours

Happy Holidays to all of you from all of us at VideoBox!

We want to let you know what to expect for customer support between now and the New Year. We are a small team, and we consider the happiness and well-being of our teammates a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though as usual at this time of year our holiday support hours will be a little shorter and our response times may be a little longer.

xmas-bounce
Be sure to have fun over the holidays!

Please bear with us during this season. Here’s a rundown:

Mon-Fri 12/21 – 12/25: 10am – 4pm, every day but Christmas 12/25

Mon-Fri 12/28 – 1/1: 10am – 4pm, every day but New Year’s Day, 1/1

Please allow 48 to 72 hours for responses. We will reply as soon as we are able, and will prioritize messages in the order we receive them.

Normal support hours and response times will resume on Monday, January 4th, 2016.

Happy Holidays and Happy New Year!
The VideoBox Team

Vote for VideoBox and WIN: 2016 Xbiz Awards

Hey VideoBoxers,

We are stoked to tell you all that VideoBox has been nominated for the XBIZ Adult Site of the Year – Video for the fourth straight year! This is always a great honor, and we are grateful that the adult industry and our members have nominated us once again.

We would be even more honored if you, our valued members, would take the time to vote for us and spread the word! Voting is open until midnight this Sunday, December 6th!

http://xbizawards.xbiz.com/voting/W25.php

Like last year, after you vote at that link, you will be asked to “Tweet Your Vote”. If you are willing to do so – simply click on the “Vote” icon next to VideoBox.com and we will give you access to any one of our Premium Channels for free for 2 weeks! This is just a small gesture of thanks for taking the time to vote and for being a valued VideoBox member. All you need to do is email us at support@videobox.com with the channel you would like and include your Twitter handle so we can verify the post.

poehler-pants-off
Without a win, we won’t get harassed like this at the awards show this year. Won’t you help us?

For those of you unfamiliar with the XBIZ Awards, it is the biggest and most prestigious awards show in adult entertainment today. Both members of the industry and fans get to vote for their favorite adult performers and websites. A full list of fan voting categories can be found at: http://www.xbiz.com/news/201506

Thanks again for your continued support! We would be nothing without you, our awesome members!
The VideoBox Team

We’ve Added Dating!

Hey VideoBoxers,

Sometimes watching previously-filmed porn scenes just isn’t quite enough. Thanks to our new partnership with the biggest, most popular adult dating network on the web, we are pleased to introduce VideoBoxHookups.com, our very own site where you can meet partners for whatever action you could possibly want!

dating

Like our cams site, VideoBoxCams.com, VideoBoxHookups.com offers interaction with real live girls and can be accessed from a link on the main navigation at the top of the VideoBox site — in this case, the one that says “Dating.” Unlike our cams site, however, the girls here not only want to flirt, chat and interact in a range of possibilities limited only by your imagination; ultimately they want to hook up in person.

We wish all of you some fun, sexy and fulfilling time with any number of hot ladies across the globe. Let us know what you think of this new dimension to the VideoBox experience.

Enjoy,
The VideoBox Team

Here’s The Deal…

Hey VideoBoxers,

If you’re like me, you’re always looking for ways to get more for your money. That’s why I’m stoked to say we’ve secured a whole ton of super-cheap deals on other top porn sites, which you can find on our new site VideoBox Deals. Check it out, and use the extra cash you’re saving to MAKE IT RAIN!

tina-dancing-cash

P.S. Yep, this is what that new banner on the homepage is about. 🙂 Enjoy!

Happy Surfing,
Bob

anya-cash

Clip-Creation in Flash Player is Back!

Hey Everyone,

Tuesdays are rarely very fun or exciting. Well, we’ve decided to change all that by letting you know that we released an update to our flash player today, and among other things, it restores the custom-clip creation feature to the player.

yes-Clint-Eastwood

Sure, Clint’s playing it cool, but here at VB HQ we are pretty stoked about it. Oh, and did I mention that every single scene on the site has been available for custom clipping since the beginning of March? Maybe you already knew that?

This release also re-enables the “HQ” button on the player, so you can manually choose between higher and lower-res streams, which is especially nice for HD scenes if you’ve got the bandwidth.

FUCK-YEAH

We also have drastic performance improvements to the flow mode player underway now, so you should see that work hit the site shortly. I have some other cool news to announce soon as well, but let’s not blow our whole load on a Tuesday, right?

Enjoy,
Bob and The VB Team

Want Help? Here’s How To Get It

Dear VideoBoxers,

While it’s natural to want to post a comment or two on the blog venting your frustration, I just want to make sure you all know that it’s not the best way to get your issues resolved. For one thing, I’m just one guy and I wear a LOT of other hats, so I might not see some of the comments for a while — especially over the next several days — and that’s time you could have been spending happily surfing porn, which is the real reason we’re all here after all.

not-great-bob

So, just to be safe, I thought I’d provide some info/reminders on how to get the help that you need when your experience on the site is “not great”:

  • Start by reading the FAQs on the site.
  • No help on the FAQ? Email our Customer Support team. The single best way to do this is by going to our Contact Us form at http://www.videobox.com/support/contact, because the form adds some information about your browser, your account, etc.
  • Emailing Customer Support this way makes it easy for support to look up your account and troubleshoot before they have to ask a single question.
  • When you send a message to Customer Support, please provide as much detail as possible about your problem. They absolutely love things like the link to the page you have a problem with, the exact name of a video that isn’t working, or painstakingly thorough lists of steps you took that resulted in your issue. Seriously, nothing is too much here if it makes things more clear.
  • Check your spam or junk folders for replies from Customer Support if you don’t hear back within 24 hours (up to 48 if you send a message on the weekend). If you received the auto-reply from our system when you submitted the form, that’s great, but it’s not a guarantee you will get the reply from support in your inbox.
  • Reply quickly if Customer Support requests more information from you.

Follow these steps, and before you know it, you’ll be like:

yeah

Stay Calm and Watch Porn,
Bob and the VB team

Flow Mode Updated

Everyone,

Like the Roku channel, we have another item functional in time for your weekend: flow mode is showing watchable-resolution videos when you select one. Thanks again to all of you for your patience as we worked feverishly to get our player to show the good stuff.

flowmode

Rest assured, if there’s something else not quite working for you, someone has been tasked with making it right and won’t be resting until it is. And you should hit us up with any issues you are having via our Contact Us form, where awesome customer service folks are ready to dive in and help you get the site working for you.

Enjoy,
Bob and the VB Team

Roku Channel Updated

Everyone,

Just in time for the weekend: the VideoBox Roku channel has nice, full-screen preview images and the full set of fast-forward/rewind images once more. Thank you all for your patience as we worked with our content system to get the right images in place.

set-up-enjoy

Next up in our Roku World, we will be adding HLS video streaming which provides the right bitrate for your bandwidth, like you see with Netflix and many other video-streaming providers. This work is already underway, and I will update this post as soon as it is live.

Cheers,
Bob and the VB Team

Old Site (VB2) Retired

Dear VideoBoxers,

ship-sailed

Today we bid a fond farewell to our old site, known to many as VB2, as it sails beyond the horizon. Thank you to everyone who enjoys this site, whether in its old form(s) or in its current one, or both. We know some of you are sad to see her go, but all of us here at VB strongly feel that this is going to turn out great for all of you in the long run. Believe me, we would not have done this if we didn’t.

So, even as we say goodbye to the old site and the codebase that supported it, we are excited about the modern makeover VideoBox is getting behind the curtains and the redesign that is soon to come. Stay tuned, because this is not an ending but a new beginning.

Cheers,
Bob and the Whole VB Team