Archive for the ‘videobox’ Category

Want Help? Here’s How To Get It

Dear VideoBoxers,

While it’s natural to want to post a comment or two on the blog venting your frustration, I just want to make sure you all know that it’s not the best way to get your issues resolved. For one thing, I’m just one guy and I wear a LOT of other hats, so I might not see some of the comments for a while — especially over the next several days — and that’s time you could have been spending happily surfing porn, which is the real reason we’re all here after all.

not-great-bob

So, just to be safe, I thought I’d provide some info/reminders on how to get the help that you need when your experience on the site is “not great”:

  • Start by reading the FAQs on the site.
  • No help on the FAQ? Email our Customer Support team. The single best way to do this is by going to our Contact Us form at http://www.videobox.com/support/contact, because the form adds some information about your browser, your account, etc.
  • Emailing Customer Support this way makes it easy for support to look up your account and troubleshoot before they have to ask a single question.
  • When you send a message to Customer Support, please provide as much detail as possible about your problem. They absolutely love things like the link to the page you have a problem with, the exact name of a video that isn’t working, or painstakingly thorough lists of steps you took that resulted in your issue. Seriously, nothing is too much here if it makes things more clear.
  • Check your spam or junk folders for replies from Customer Support if you don’t hear back within 24 hours (up to 48 if you send a message on the weekend). If you received the auto-reply from our system when you submitted the form, that’s great, but it’s not a guarantee you will get the reply from support in your inbox.
  • Reply quickly if Customer Support requests more information from you.

Follow these steps, and before you know it, you’ll be like:

yeah

Stay Calm and Watch Porn,
Bob and the VB team

Flow Mode Updated

Everyone,

Like the Roku channel, we have another item functional in time for your weekend: flow mode is showing watchable-resolution videos when you select one. Thanks again to all of you for your patience as we worked feverishly to get our player to show the good stuff.

flowmode

Rest assured, if there’s something else not quite working for you, someone has been tasked with making it right and won’t be resting until it is. And you should hit us up with any issues you are having via our Contact Us form, where awesome customer service folks are ready to dive in and help you get the site working for you.

Enjoy,
Bob and the VB Team

Roku Channel Updated

Everyone,

Just in time for the weekend: the VideoBox Roku channel has nice, full-screen preview images and the full set of fast-forward/rewind images once more. Thank you all for your patience as we worked with our content system to get the right images in place.

set-up-enjoy

Next up in our Roku World, we will be adding HLS video streaming which provides the right bitrate for your bandwidth, like you see with Netflix and many other video-streaming providers. This work is already underway, and I will update this post as soon as it is live.

Cheers,
Bob and the VB Team

Old Site (VB2) Retired

Dear VideoBoxers,

ship-sailed

Today we bid a fond farewell to our old site, known to many as VB2, as it sails beyond the horizon. Thank you to everyone who enjoys this site, whether in its old form(s) or in its current one, or both. We know some of you are sad to see her go, but all of us here at VB strongly feel that this is going to turn out great for all of you in the long run. Believe me, we would not have done this if we didn’t.

So, even as we say goodbye to the old site and the codebase that supported it, we are excited about the modern makeover VideoBox is getting behind the curtains and the redesign that is soon to come. Stay tuned, because this is not an ending but a new beginning.

Cheers,
Bob and the Whole VB Team

Welcome… to the FUTURE!

Hi Everybody,

Yes, it’s a huge week here at VideoBox HQ, as we boldly venture into… the FUTURE!

OK, so mostly what I mean by that is, as of now we are no longer offering WMVs for scene downloads. You can get more info about the decision, and tips for using our other files, on this page.

back-to-future

But the move away from WMVs is only part of a sweeping modernization and tech upgrade. We are finishing up our migration from our own servers to a fully-virtual cloud solution for our application and content servers.

If that makes no sense to you, don’t worry about it; the simple version is, the site will be run with the latest technology, including video streams that get higher- or lower-res depending on your Internet connection. This should make things faster and snappier for you and make it easier for us to grow and improve.

I can’t promise you there won’t be some rockiness along the way, and some of you may have seen a little of it in the last week or so, but rest assured that when this migration is complete it will make 2015 a great year to watch porn.

Leave us a comment below or send an email via our contact us form if you have questions, concerns or words of celebration. Here’s to the future!

Best Regards,
Bob and the Whole VB Team

Happy Holidays – VB Support Hours

Happy Holidays to all from everyone here at VideoBox!

We just wanted to let you know what you can expect regarding customer support between now and the New Year. We are a small team and we consider the happiness and well-being of our teammates to be a top priority. So, someone will be on hand to reply to emails every weekday except December 25th and January 1st, though our holiday support hours will be a bit shorter and response times will be a little bit longer.

xxxmas

Please bear with us during this time. Here’s the breakdown:

Mon-Fri 12/22 – 12/26: 10am – 4pm, every day but Christmas 12/25

Mon-Fri 12/29 – 1/2: 10am – 4pm, every day but New Year’s Day, 1/1

Please allow 48 to 72 hours for responses. We will reply as soon as we are able and will prioritize messages in the order we receive them.

Normal support hours and response times will resume on Monday, January 5th, 2015.

Happy Holidays and Happy New Year,
The VideoBox Team

Vote VideoBox for Adult Site of the Year and WIN

Hey VideoBoxers,

UPDATE: The awards show has passed, so this offer has expired. Keep an eye out for similar offers in the future, and thanks so much to all of you who voted! We are grateful to everyone who supports us!

********************************************************

We are proud to announce that VideoBox has been nominated for the XBIZ Adult Site of the Year for the third straight year! This is a great honor and we are grateful that the industry and our valued members have nominated us once again.

We would be absolutely honored if you, our valued members, would take the time to vote for us and spread the word!

http://xbizawards.xbiz.com/voting/W25.php

After you vote at the above link, you will be asked to “Tweet Your Vote”. If you are willing to do so – simply click on the “Vote” icon next to VideoBox.com and we will give you access to any one of our Premium Channels for free for 2 weeks! This is just a small gesture of thanks for taking the time to vote and for being a valued VideoBox member. All you need to do is email us at support@videobox.com with the channel you would like and include your Twitter handle so we can verify the post.

voting-is-sexy

For those of you who are unfamiliar with the XBIZ Awards, it is the biggest and most prestigious awards show in adult entertainment today. Both members of the industry and fans get to vote for their favorite adult performers and websites – A full list of fan voting categories can be found at: http://www.xbiz.com/news/188351

Thanks again for your continued support! We would be nothing without our members! –
The VideoBox Team

Site Search Updated!

Hey Everybody,

We are overjoyed to tell you that we have made a major update to VideoBox’s sitewide search engine. We thank you all for being patient as we incrementally upgraded our underlying search technology and then adjusted the search results. We think what is on the site as of today is better than the search results on our old site, and better than the new site has ever had. We think you will agree.

Let me break down a few of the major differences you will see starting today:

Relevance:

Screen Shot 2014-10-09 at 11.44.34 AM

The default result set for any search on the site is now Relevance. This pushes up items that are much more likely to be the content you were looking for. Note that the Movie, Scene and Clip searches are weighted more toward the text in the title now. If you are looking for content of a certain category, clicking the “Categories” list at the left of the page, or starting on the “Niches” page, is your best bet.

If you’re not liking Relevance, you can still choose from the other sorts we offer, as seen in the screenshot above; namely, Recently Popular, Newest to Oldest, A to Z, and Most Popular.

Vastly Improved Star Search:

Screen Shot 2014-10-09 at 11.56.38 AM

Yes, you will find that the results for searches on star names are much more accurate than they were. You will also find a link at the top of the default result set (which is Movies) to easily switch to Scenes and back to Movies as you wish.

Series Searches:

Screen Shot 2014-10-09 at 12.04.20 PM

It is now easier than ever to find other titles from a Movie series you like via the search field. As a bonus, we have added a link on the Movie details pages next to the title of any Movie with a “#” in the title, which takes you to a page of search results for that title. It’s not 100% exact, but it’s very handy.

Overall Better Results:
Generally speaking, you are going to get better results than you’ve been getting for searches, which means more of what you want and less of what you don’t, saving time you used to spend sifting through excess content.

Enjoy, and let us know how it’s working for you in the comments section below.

Bob and the VB Team

New Top Nav

Hey VideoBoxers,

As you probably noticed, we have released a new top-level navigation scheme on the site. Gone are the fat, iPhone-like graphical tiles for Movies, Scenes, Clips and the like, and we’ve grouped things into a more organized layout. It loads faster, takes up less vertical space, allows us to communicate more information in that area, and looks/feels more clean.

nav-view

We’ve also moved some things off of the home page and into a drop-down that appears when you click on your username at the upper right. That drop-down includes handy links to a whole bunch of account-specific items while allowing us to de-clutter the site a bit.

user-menu

We have also made the search bar more user-friendly. And speaking of search, we have received your feedback about it and are close to completion on an overhaul that will greatly improve it. We know the results being returned right now are not as good as they should be, and I can assure you that will be rectified soon.

search-view

In the meantime, if you have any questions, comments or suggestions, please let us know in the comments section below.

Enjoy!
Bob and the VB Team

Learn What VB Can Do, Part 1

From our customer support emails, we have found that there are some cool features on VideoBox that members like you, dear reader, may not know about. Consider this part 1 of an occasionally-updated series of posts designed to keep you informed about the many things you can do on VB that you may not have known you could.

As you read on, please hear the rest of this post as spoken by the voice you imagine coming out of this sexy teacher:

hot-teacher

Also, if you have other favorite VB features to share, please do so in the comments below. We may even pick yours for a future post to give it a brighter spotlight!

For this first installment, let’s talk about the drag-and-drop and deletion features in the VideoBox “My Stash” page and popups.

So, let’s say you’re looking at your main movie-stash page, and you want to move some of the movies on this page to a different folder. If you click on a DVD cover and hold down the mouse button, you can drag the movie over to any folder (that you have given a name) at the upper left of the page. When you move the selected DVD over the folders, you’ll see an arrow over each folder that is eligible for dropping when you hover on that folder. Want to add it to a new folder? No problem, just click on the word “rename” below that folder and type a new name. When you drag the movie over, that folder will be “droppable.”

All of the above can be done with your stashed scenes, clips and stars as well, on their respective stash pages.

But let’s say you want to remove some items from your stash, or even remove every item in a given folder? You can do this one item at a time using the trash-can icon at the lower right of each item’s thumbnail image, or delete the whole folder and its contents by using the “DELETE ENTIRE FOLDER” button at the upper right of the page. For more details on this, see this previous blog post.

For our final lesson today, go to any movie, scene or player page and click the “add to stash” button for that piece of content. Did you know that if you have this piece of content in a stash folder already, that folder will be green and have a check mark and a trash can icon on it? You can then stash the item in a different folder by selecting one, or remove it from the folder it’s already in by clicking the trash can. The popup stays open so you can stash it elsewhere after deleting it, and you can just close the popup with the red “X” if you decide not to stash.

Pretty cool, right? Personally, I’m a big fan of the VideoBox Roku channel, so my stashing these days is designed mostly to queue up interesting content for TV viewing. We’d all love to hear your thoughts about these features and how you use your stash in the comments below, so please chime in!

Happy Stashing, Dragging and Dropping,
Bob and the VB Team