As some of you have noticed, we have recently removed WMV custom-clip download options from the site. We made this decision because of the complexity involved with creating this particular file type, and the fact that WMVs are fast becoming an obsolete format that most modern devices don’t support. We view this decision as similar to the one we made to drop support for Internet Explorer 6 & 7 a while ago.
Custom clips can still be downloaded as MP4 files, and full scenes can still be downloaded as MP4 or WMV; it’s just the custom-clip WMVs that are no longer available.
Some users have reported difficulties with playback of the custom-clip MP4s in certain software programs, however. We are aware that this is an issue and are working as quickly as possible to resolve it. In the meantime, we recommend VLC player to all of you. VLC is a free software program that can play all media types and provides the user excellent control over playback. It plays our MP4 custom clips without issue.
VLC can be downloaded for free at: http://www.videolan.org/vlc/index.html
We apologize for any inconvenience this has caused, and will post here again when we have a solution for MP4 playback for a wider array of programs.
The VideoBox Team