Posts Tagged ‘support-account-vb3-tour’

Account and Login

Unable to login – Maximum login attempts reached.

This message will be displayed when there have been several failed login attempts on your account within a short period of time. It’s not uncommon for hackers to use programs that automatically attempt logins with a list of common or randomly generated passwords with hopes of forcing account access. To protect our customers and to thwart these hacking attempts, we have implemented a time-out period once a failed login threshold has been met.

Members can reset their passwords at anytime by filling out the password reset form at PASSWORD RESET. Once your password reset is completed, the timer will be cleared and you can login with the new password.

If you continue to receive these timeout messages even after recent successful logins or password resets, please contact us at the following link and we’ll provide you with some additional solutions to secure your account.

Contact VideoBox Support

Forgot Password?

If your password is not working, please make sure you are entering the correct username and password. Username and passwords are case-sensitive. Please make sure that your Caps-Lock is not on.

If you continue to have difficulty logging on, please use our Password Reset form.

Change Password

To change your password, simply login and use our Change Password form located in your My Account page.

Change Email Address

To change your email, simply login and use our Change Email Address form located in your My Account page.