Posts Tagged ‘support-faq-tour-vod-club’

Why has a movie disappeared from my stash? (or why is a movie no longer available?)

Our movies are licensed through various studios.  These licensing rights sometimes are only good for a certain period of time.  When our rights to a movie has expired, our practice is to remove the title from our site and evaluate whether or not to renew the license.

How do I cancel my subscription?

You can cancel your subscription at anytime by going to your My Account page.

You must first login to cancel your subscription.

Note: You will be able to access the site through the remainder of your current subscription cycle.

How often are Movies added to the site?

5 new DVDs are added to the site each day! In addition to the 5 DVDs released each day, each Premium Channel updates with 3 new releases a week!

How can I upgrade to the Premium Channels?

Members can upgrade to our Premium Channels by clicking on the upgrade buttons located on Premium Content DVD pages or in their My Account page.

What is a Premium Channel?

Premium Channels are upgrades to your VideoBox membership. They allow you to get even more out of your subscription by adding hundreds of new DVDs from premium adult studios at a substantial discount over other sites.

How can I change my monthly subscription to a pre-paid plan?

Unfortunately members are not able to change the lengths of their current subscriptions at this time. If you wish to do so, you would need to unsubscribe and re-join for your desired subscription.

What forms of payment are accepted?

Currently we accept Credit Cards and major Gift Cards as payment.

PayPal and other billers are not acceptable forms of payment at this time, but we are working on adding new payment methods. See our join page for the latest payment info.

How do I clear my browsers cache?

To clear your cache in Firefox 3.x:

  1. Select Tools from the top menu.
  2. Select “Clear Recent History…”
  3. Select the “Cache” checkbox.
  4. Note: If you do not wish to delete Browsing & Download History, Cookies, etc., remove checks from those boxes in the list.
  5. Select the period of time for which you wish to delete cached information using the “Time range to clear:” dropdown menu. (If in doubt, select “Everything”).
  6. Click the “Clear Now” button.

To clear your cache in Internet Explorer 8:

  1. Select Tools from the top menu, then select “Delete Browsing History.”
  2. Check the box next to “Temporary Internet Files.”
  3. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  4. Click the “Delete” button.
  5. A box will most likely appear, with a loading bar showing the progress of the deletion. Wait until this box finishes and disappears, or wait several seconds if you do not see it.
  6. Close your browser and then re-open it.

To clear your cache in Safari:

  1. Click the Safari menu and select “Empty Cache.”
  2. Confirm the action by clicking “Empty” in the pop-up window.

To clear your cache in Chrome:

  1. Select the tools menu in the upper-right corner.
  2. Select “Clear Browsing Data…”
  3. Select the “Empty the cache” checkbox.
  4. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  5. Select the period of time for which you wish to delete cached information using the “Clear data from this period:” dropdown menu. (If in doubt, select “Everything”).
  6. Click the “Clear Browsing Data” button.

To clear your cache in Opera 9+:

  1. Select Tools from the top menu.
  2. Select “Detailed Options” in the box that appears.
  3. Select the “Delete entire cache” checkbox.
  4. Note: If you do not wish to delete cookies, etc., remove checks from those boxes in the list.
  5. Click the “Delete” button at the bottom.

How do I download?

To download, simply right-click on the resolution of the specific scene that you desire. You will be prompted with a menu. Select “Save target as” or “Save link as” and select a location on your computer that you wish to download the video to.

For Mac users, hold the “ctrl” button when you click on the desired resolution button.

How do I change my password?

To change your password, simply use our Change Password Form located in your My Account page.