Will the Roku plan be retired?

Yes, Roku announced that they are sunsetting non-certified channels by March 2022. This will disable our Roku app. You may continue to enjoy VideoBox on either mobile or the web. If neither of these devices is an option, please contact customer support for a refund of your remaining subscription term.

How do I install the VideoBox app on my Roku?

Step-by-step information on setting up the VB Roku app can be found at: http://www.videobox.com/tour/vbtv

How do I sync the roku app with my VB account?

If you are already a VideoBox member and have the VideoBox roku app installed, simply do the following:

1. Open the VideoBox Roku app
2. Select “I have an account” and you will be shown a screen with a sync code
3. Go to your account page at www.videobox.com/billing/account and enter sync code in the field shown under “My Roku Settings”
4. Your TV/Roku screen will update automatically when the sync is completed

How do I get access to all the content, not just what I see in the rows in my Roku page?

If you are looking for more content than what you see in the Roku app, fear not – there are several ways to access our huge library of movies and scenes!

For full members and users who are on a free-trial subscription, you can use the search feature in the Roku app to search for scene/movie titles. Simply go to the “Browse” section of the Roku app and scroll down. You will see the search button.

Users who have a full subscription are also able to stash any content they find on our site and then access those scenes and movies on their synced Roku app.

How do I hide the roku app? Install discreet app?

Using an access control pin will prevent unwanted visitors in your channel, but it won’t prevent people from seeing the channel on your Roku home screen. For that, you can install this alternative channel: https://my.roku.com/account/add?channel=vbdiscreet.

The channel itself is identical to our flagship videobox channel, but the logo and messaging that appear on the roku home screen are different, such that anyone seeing them won’t think they’re associated with an adult-oriented channel. You’ll never get busted again!

I signed up for a full membership before my trial expired. How can I sync my account?

If you signed up for a full membership before your free trial expired and need to sync your roku to the new account, simply email customer support at support@videobox.com

How do I set Parental Controls (password protection) on the Roku app?

Enable an access control pin. From your “My Account” page, once you’ve synced your Roku to your VB account, under the “Roku Settings” heading, you’ll see a entry field called “Access control pin (4-digit)”. Simply enter a 4-digit (numeric) pin there, and you’ll be required to enter that pin each time you enter the channel.

How do I add Premium Channel content to my Roku?

Members can add Premium Channel content to their Roku accounts at anytime in the “My Account” section of VideoBox.com

Simply login to VideoBox.com and click on the “My Account” link in the top right hand corner of the site. Once in your account page, you will see green buttons where you can upgrade to add premium content to your subscription.

How do I add Premium Channel content to my Roku?

You’ve got more than one room in your house, right? Well, why not put a Roku in each of them, then you can enjoy hot VideoBox action wherever you are in your house!

Once you setup your first roku and install the VB app on a new roku, simply click “Link this Roku to my existing account” and you’re all set! Your additional Roku will work precisely like your primary Roku, with the same feeds, Stash and Parental Control. If you unlink your primary Roku from your VideoBox account, it will unlink all your Rokus.